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For Companies At a Glance
- Tasks: Manage bespoke Facilities Management contracts and ensure high service standards.
- Company: Dynamic commercial property firm focused on client satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Be the key contact for occupiers and make a real impact in facilities management.
- Qualifications: Experience in Facilities Management and strong client relationship skills.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Occupier Facilities Services Manager to promote, mobilise and deliver bespoke Facilities Management (FM) service contracts to occupiers within a commercial property environment. This is a client-facing role with responsibility for end-to-end FM service delivery across occupied floors.
The Role
- You will manage occupier FM contracts covering Cleaning, Security, M&E and Health & Safety, ensuring high service standards, legal compliance and strong client relationships.
- Acting as a key point of contact for occupiers, you will oversee contractor performance, manage budgets, and ensure all statutory and H&S requirements are met.
Key Responsibilities
- Promote, mobilise and manage demised FM service contracts with occupiers
- Draft, manage and renew contracts, including variations
- Coordinate ad hoc works with clients and contractors
- Ensure full compliance with Health & Safety legislation and statutory requirements
- Maintain Datastation H&S records, risk assessments and action plans
- Prepare clients for risk assessments, maintaining a target compliance rating of 85%
- Conduct regular floor inspections and quarterly client visits
- Ensure consistently high standards of cleaning, repair and presentation
- Act as first point of contact during emergency situations and coordinate swift resolution
- Monitor contractor performance and address service delivery issues
- Manage client expenditure and approve invoices via Proactis / Elogbooks
- Prepare and implement contingency and absence cover plans
- Provide cover for other Demised Services Managers when required
Skills, Knowledge & Experience
- Previous experience in a Facilities Manager or similar role
- Strong client relationship and stakeholder management skills
- Experience managing services within agreed budgets
- Sound knowledge of Health & Safety legislation
- IOSH qualification (or working towards); NEBOSH desirable
- Excellent organisational, communication and time-management skills
- Self-motivated, proactive and able to work independently
- Operational supervisory/managerial experience in the commercial sector
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Occupier Facilities Manager employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Occupier Facilities Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your previous FM projects, client relationships, and successful contract management. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Health & Safety legislation and best practices in facilities management. Be ready to discuss how you've ensured compliance and high service standards in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Occupier Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Facilities Management, especially in client-facing roles. We want to see how you've managed contracts and maintained high service standards, so don’t hold back on those details!
Showcase Your Skills: In your cover letter, emphasise your strong client relationship skills and any relevant qualifications like IOSH or NEBOSH. We love seeing candidates who are proactive and self-motivated, so let us know how you fit the bill!
Be Specific About Your Experience: When discussing your previous roles, be specific about your responsibilities and achievements. Mention how you’ve ensured compliance with Health & Safety legislation and managed budgets effectively – we’re all about those details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Foundation Recruitment
✨Know Your FM Basics
Brush up on your knowledge of Facilities Management, especially in areas like Cleaning, Security, and Health & Safety. Be ready to discuss how you’ve successfully managed these services in the past and how you ensure compliance with legislation.
✨Showcase Your Client Relationship Skills
Since this role is client-facing, prepare examples that highlight your ability to build and maintain strong relationships. Think about times when you’ve turned a challenging client situation into a positive outcome.
✨Demonstrate Budget Management Experience
Be prepared to talk about your experience managing budgets. Have specific examples ready where you’ve successfully kept costs under control while maintaining high service standards.
✨Prepare for Scenario Questions
Expect scenario-based questions, especially around emergency situations or contractor performance issues. Think through how you would handle these scenarios and be ready to explain your thought process clearly.
