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- Tasks: Manage bespoke Facilities Management contracts and ensure high service standards.
- Company: Dynamic commercial property firm focused on client satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Be the key contact for occupiers and make a real impact in facilities management.
- Qualifications: Experience in Facilities Management and strong client relationship skills required.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Occupier Facilities Services Manager to promote, mobilise and deliver bespoke Facilities Management (FM) service contracts to occupiers within a commercial property environment. This is a client-facing role with responsibility for end-to-end FM service delivery across occupied floors.
The Role
You will manage occupier FM contracts covering Cleaning, Security, M&E and Health & Safety, ensuring high service standards, legal compliance and strong client relationships. Acting as a key point of contact for occupiers, you will oversee contractor performance, manage budgets, and ensure all statutory and H&S requirements are met.
Key Responsibilities
- Promote, mobilise and manage demised FM service contracts with occupiers
- Draft, manage and renew contracts, including variations
- Coordinate ad hoc works with clients and contractors
- Ensure full compliance with Health & Safety legislation and statutory requirements
- Maintain Datastation H&S records, risk assessments and action plans
- Prepare clients for risk assessments, maintaining a target compliance rating of 85%
- Conduct regular floor inspections and quarterly client visits
- Ensure consistently high standards of cleaning, repair and presentation
- Act as first point of contact during emergency situations and coordinate swift resolution
- Monitor contractor performance and address service delivery issues
- Manage client expenditure and approve invoices via Proactis / Elogbooks
- Prepare and implement contingency and absence cover plans
- Provide cover for other Demised Services Managers when required
Skills, Knowledge & Experience
- Previous experience in a Facilities Manager or similar role
- Strong client relationship and stakeholder management skills
- Experience managing services within agreed budgets
- Sound knowledge of Health & Safety legislation
- IOSH qualification (or working towards); NEBOSH desirable
- Excellent organisational, communication and time-management skills
- Self-motivated, proactive and able to work independently
- Operational supervisory/managerial experience in the commercial sector
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Occupier Facilities Manager in London employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Occupier Facilities Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its FM services. Understand their client base and any recent projects they've undertaken. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of an Occupier Facilities Manager. Highlight your skills in managing budgets, compliance, and client relationships to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Occupier Facilities Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Occupier Facilities Manager role. Highlight your experience in managing FM contracts and client relationships, as well as any relevant qualifications like IOSH or NEBOSH. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed FM services and maintained high standards in previous positions. We love a good story!
Showcase Your Compliance Knowledge: Since health and safety compliance is key in this role, make sure to mention your knowledge of relevant legislation and any experience you have with risk assessments. We want to know that you can keep our occupiers safe and compliant!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Foundation Recruitment
✨Know Your FM Services Inside Out
Make sure you brush up on your knowledge of Facilities Management services, especially in areas like Cleaning, Security, M&E, and Health & Safety. Be ready to discuss how you've successfully managed these services in the past and how you can apply that experience to meet client needs.
✨Showcase Your Client Relationship Skills
Since this role is client-facing, prepare examples that highlight your ability to build and maintain strong relationships with clients. Think about times when you’ve resolved issues or improved service delivery through effective communication and collaboration.
✨Demonstrate Your Compliance Knowledge
Familiarise yourself with Health & Safety legislation and statutory requirements relevant to the role. Be prepared to discuss how you ensure compliance in your current or previous roles, and share any experiences where you’ve had to manage risk assessments or contractor performance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of specific situations where you’ve had to coordinate swift resolutions or manage budgets effectively, and be ready to explain your thought process and actions.
