Estate Administrator in London

This is a varied role suited to someone who enjoys working across administration, customer service, finance, reporting and project coordination, with the confidence to manage multiple priorities in a busy environment.

Key Responsibilities

• Provide comprehensive administrative and clerical support to the Estate Management and Operations teams.
• Manage and coordinate the estate helpdesk, responding to enquiries and ensuring matters are followed up appropriately.
• Assist with the development and ongoing management of resident and occupier communication systems and digital platforms.
• Support the organisation and administration of meetings, including preparing agendas, taking minutes and following up on actions where required.
• Prepare, format and maintain reports, presentations and other estate documentation in accordance with company standards.
• Assist with client audits by coordinating documentation and ensuring information is accurate and readily available.
• Maintain accurate trackers and databases, including key contacts, annual key dates, contracts and operational activities.
• Raise purchase orders, process invoices and support the wider team with day-to-day financial administration.
• Assist with monthly and quarterly reporting by gathering, checking and organising relevant information.
• Support budget monitoring, including Budget vs Actual reporting and other estate finance processes.
• Maintain effective document control and ensure records are appropriately archived and managed.
• Develop, maintain and distribute templates, standard operating procedures and other operational documentation.
• Produce temporary site communications and signage when required.
• Coordinate bookings and use of estate facilities.
• Assist with the planning and delivery of resident, occupier and community events.
• Support continuous improvement initiatives, helping to identify opportunities to improve systems, processes and customer experience.
• Assist with ad hoc projects and other operational requirements as directed by the Estate Management team.
• Undertake general office and administrative duties as required.

About You

We are looking for someone who is highly organised, detail-focused and comfortable working in a role with a broad range of responsibilities. You will ideally have:

• At least two years’ experience in a similar administrative, property or estate management support role.
• Excellent organisational and time management skills.
• Strong attention to detail and a methodical approach to record keeping.
• Excellent written and verbal communication skills.
• A professional, approachable and customer-focused manner.
• Strong IT skills, particularly across Microsoft Office.
• Experience of managing multiple tasks and competing priorities.
• The ability to work independently, use initiative and take ownership of responsibilities.
• Confidence working with financial information, purchase orders and invoices.
• A proactive approach to problem-solving and continuous improvement.
• The ability to build positive working relationships with colleagues, residents, occupiers, contractors and other stakeholders.

What We Offer

This is an opportunity to join a professional Estate Management team in a varied role where you will have genuine responsibility and the opportunity to contribute to the ongoing improvement of estate operations and customer experience.