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- Tasks: Lead security operations at a flagship shopping centre, ensuring safety and security for all.
- Company: Join a prestigious retail destination in Leicester with a focus on safety and customer experience.
- Benefits: Competitive salary up to £38,000, ongoing professional development, and career progression.
- Why this job: Make a real impact on safety and create a welcoming environment for visitors.
- Qualifications: Proven experience in security operations and strong leadership skills required.
- Other info: Fast-paced environment with opportunities for continuous improvement and innovation.
The predicted salary is between 38000 - 38000 £ per year.
We are seeking a highly capable and experienced Security Operations Officer to lead the day-to-day delivery of security operations at a flagship shopping centre in the East Midlands. This is a pivotal role responsible for ensuring a safe, secure, and welcoming environment for all visitors, tenants, and stakeholders.
The successful candidate will be a strong operational leader with proven experience managing large teams, delivering high standards of security, and supporting strategic and business continuity objectives.
YOUR RESPONSIBILITIES...- Oversee the daily delivery of all security operations across the centre
- Ensure effective deployment of security personnel and resources
- Maintain a safe and secure environment for customers, retailers, and staff
- Monitor and continuously improve operational performance standards
- Lead on emergency planning and response procedures
- Act as a key point of contact during incidents and major events
- Support and test business continuity and disaster recovery plans
- Provide line management to Operational Team Leaders and Control Room Supervisors
- Lead, motivate, and develop a large, multi-disciplinary security team
- Conduct performance reviews, coaching, and succession planning
- Foster a positive, inclusive, and high-performance team culture
- Identify training needs and ensure all staff are fully trained and compliant
- Deliver and support ongoing development programmes
- Ensure adherence to SIA licensing requirements and industry best practice
- Oversee control room operations, including CCTV monitoring and incident response
- Ensure compliance with relevant legislation and data protection requirements
- Maintain integrity, confidentiality, and proper use of surveillance systems
- Manage third-party security contracts and external service providers
- Build strong relationships with retailers, local authorities, and emergency services
- Act as a key liaison for all security-related matters
- Ensure full compliance with health & safety legislation and site policies
- Conduct risk assessments and ensure mitigation measures are implemented
- Promote a strong safety culture across the team
- Deliver a customer-first approach to security operations
- Ensure all interactions with the public and stakeholders reflect professionalism and care
- Support a welcoming and inclusive environment within the centre
- Contribute to the development and delivery of security strategies
- Support long-term planning, risk management, and resilience initiatives
- Drive continuous improvement and innovation within the security function
- Proven experience in a senior security operations role, ideally within a retail or high-footfall environment
- Demonstrated experience managing and developing large teams
- Strong knowledge of security operations, including CCTV systems
- Valid SIA Licence (essential)
- Solid understanding of health & safety, compliance, and risk management
- Experience in emergency planning and incident management
- Knowledge of business continuity and disaster recovery principles
- Understanding of data protection and information security requirements
- Excellent leadership, communication, and stakeholder management skills
- Strong customer service ethos with the ability to engage with diverse audiences
- Professional, confident, and resilient under pressure
- Proactive and solutions-focused
- High attention to detail and integrity
- Strong decision-making and problem-solving abilities
- Committed to continuous improvement and excellence
- Opportunity to work at a prestigious, high-profile retail destination
- A leadership role with real impact on safety and customer experience
- Ongoing professional development and career progression
If you enjoy working in fast-paced environments, please send your CV to sally.ridgway@foundationrecruitment.com
Security and Operations Manager (Permanent) in Leicester employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Operations Manager (Permanent) in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its security operations. Understand their values and how they align with your experience. We want you to showcase how you can lead and improve their security team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and crisis management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website for the best chance of landing that role! Tailor your application to highlight your relevant experience in managing teams and ensuring safety. Let’s get you that interview!
We think you need these skills to ace Security and Operations Manager (Permanent) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Operations Manager role. Highlight your experience in managing large teams and delivering high standards of security, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see your leadership style! Include examples of how you've motivated and developed teams in previous roles. This will show us that you can foster a positive and high-performance culture.
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. Mention any experience with emergency planning, incident management, or compliance with health & safety legislation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at a prestigious retail destination.
How to prepare for a job interview at Foundation Recruitment
✨Know Your Security Operations Inside Out
Make sure you brush up on your knowledge of security operations, especially in a retail or high-footfall environment. Be ready to discuss your previous experiences managing teams and how you've ensured safety and compliance in similar settings.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've motivated a team, handled emergencies, or improved operational performance. This role is all about leading a large team, so demonstrating your experience here is key.
✨Understand the Importance of Customer Service
Since this position involves ensuring a welcoming environment, be prepared to talk about how you prioritise customer service in security operations. Share specific instances where you've engaged with diverse audiences and maintained professionalism under pressure.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to emergency planning or incident management. Practice articulating your thought process and decision-making skills in these scenarios, as they will be crucial for this role.