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For Companies At a Glance
- Tasks: Lead a dynamic reception team and create an unforgettable visitor experience.
- Company: Join a prestigious innovation district in Oxford, shaping the future of hospitality.
- Benefits: Competitive salary up to ÂŁ37,000 and a chance to make a real impact.
- Why this job: Be at the forefront of luxury service and elevate customer experiences.
- Qualifications: Proven management experience in 5-star hospitality and a passion for service.
- Other info: Exciting opportunity to innovate and engage with a vibrant community.
The predicted salary is between 22200 - 37000 ÂŁ per year.
We’re looking for an exceptional Front of House & Reception Manager to lead, inspire and develop a high-performing reception team at a flagship Commercial & Life Sciences asset at an ambitious new global innovation district in Oxford. This is a rare opportunity to shape the visitor experience at the heart of a landmark destination.
THE ROLE...
You’ll take ownership of the front-of-house operation and customer journey across the district’s receptions and shared workspaces. Acting as the figurehead for visitor experience, you’ll deliver five-star service standards, lead trusted service partners, and create a welcoming, vibrant environment for occupiers, clients and guests.
You’ll be hands-on, highly visible, and passionate about hospitality — setting the tone, raising standards, and continuously improving service through innovation, events and engagement.
YOUR RESPONSIBILITIES...
- Lead and manage the Reception Team, ensuring consistent 5 service delivery
- Act as the main point of contact for occupiers on all FOH matters
- Maintain immaculate presentation across reception and customer-facing areas
- Oversee service partners including reception, security, cleaning and housekeeping
- Develop and maintain FOH procedures, service standards and H&S compliance
- Drive service innovation, activations and community events across the district
- Represent FOH in building management and operational meetings
- Take ownership of reception operations, reporting, audits and customer feedback
ABOUT YOU...
- Proven management experience in a 5-star hospitality or customer service environment
- Confident, professional and naturally welcoming
- Passionate about luxury service delivery and customer experience
- Calm and effective when handling challenges or complaints
- Creative, forward-thinking and motivated to elevate service standards
- Experienced in events, activations and occupier engagement
- Comfortable leading multi-partner teams with a “One Team” mindset
WHAT'S ON OFFER...
- Salary: up to ÂŁ37,000 for the right candidate
- A flagship role in a prestigious, fast-growing innovation district
- The chance to shape and lead an exceptional front-of-house experience from the ground up
Front Of House Manager employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or attend interviews, let your passion for hospitality shine through. Share your ideas on how to elevate service standards and create memorable experiences.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. A well-timed email can make all the difference!
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Front Of House Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've delivered exceptional service in the past. We want to see that you're not just looking for a job, but that you're genuinely excited about creating memorable experiences for guests.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your management experience and any relevant achievements in a 5-star environment. We appreciate when candidates take the time to connect their skills with what we're looking for at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Foundation Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand what makes their front-of-house experience unique and be ready to discuss how your management style aligns with their vision.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a high-pressure environment. Highlight specific instances where you improved service standards or handled challenges effectively, as this role demands strong leadership.
✨Be Customer-Centric
Since the role focuses on delivering five-star service, think of ways you can enhance the visitor experience. Bring ideas to the table about service innovation or community events that could elevate their front-of-house operations.
✨Dress to Impress
As a Front of House Manager, first impressions matter. Dress smartly and professionally to reflect the high standards expected in the hospitality industry. This will show that you take the role seriously and understand the importance of presentation.
