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- Tasks: Lead daily operations at a busy shopping centre, ensuring customer satisfaction and compliance.
- Company: Join a well-established business that values staff development and community impact.
- Benefits: Competitive salary with room to negotiate and potential for permanent position.
- Why this job: Make a real difference in the community while advancing your career in a supportive environment.
- Qualifications: Experience in operations and contractor management, preferably in retail; IOSH qualification is a plus.
- Other info: Hands-on role with opportunities to upskill and progress within the company.
The predicted salary is between 28000 - 42000 £ per year.
We’re looking for an Operations Manager to lead day-to-day operations at a busy shopping centre in Tamworth. You’ll support the Centre Manager in delivering a high standard of customer experience, maintaining compliance, and ensuring the smooth running of the building. This is a hands-on role where you’ll work closely with service partners, tenants, and the on-site team.
What You'll Be Doing:
- Overseeing day-to-day operations across retail, residential, and town centre car park.
- Liaising with tenants and stakeholders to ensure the highest levels of customer satisfaction.
- Managing hard and soft services and leading contractors on-site.
- Taking ownership of compliance, H&S, and projects such as tenant fit-outs.
- Playing a key role in the senior management team to achieve optimum success.
Why Explore This Role:
- You will support the Centre Manager and step up in their absence therefore opportunity to upskill and progress within your career.
- Strong potential for the position to become permanent.
- Opportunity to join a well established business that prioritises staff development and values its employees.
- Leave a lasting impact on the staff, tenants, and visitors by ensuring operational efficiency.
- Participate in the development of the centre and make a huge impact on the local community.
To Be Successful, You Will Need:
- Proven operational knowledge and contractor management experience.
- Experience in a customer-facing environment, with a preference for retail experience.
- Knowledge of Health & Safety regulations and compliance (IOSH qualified).
- A proactive, solution-driven mindset and willingness to get stuck in.
- Budget management experience.
If you are interested in find out more please send your CV to keira.spate@foundationrecruitment.com
Facilities Manager employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific operations of shopping centres. Research the latest trends in retail management and customer experience to demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the facilities management and retail sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience with contractor management and compliance in detail. Think of specific examples where you successfully managed projects or improved operational efficiency.
✨Tip Number 4
Showcase your proactive mindset by thinking of potential improvements for the shopping centre. Presenting ideas during interviews can set you apart as a candidate who is ready to contribute from day one.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in retail or customer-facing environments. Emphasise your operational knowledge and contractor management skills.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with Health & Safety regulations and how you can contribute to maintaining compliance and operational efficiency.
Showcase Your Achievements: In both your CV and cover letter, include specific examples of past successes in managing operations or improving customer satisfaction. Quantify your achievements where possible to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Foundation Recruitment
✨Showcase Your Operational Knowledge
Be prepared to discuss your previous experience in managing operations, especially in a retail or customer-facing environment. Highlight specific examples where you successfully improved operational efficiency or resolved issues.
✨Demonstrate Compliance Awareness
Since knowledge of Health & Safety regulations is crucial for this role, be ready to talk about your understanding of compliance standards. Mention any relevant qualifications, like IOSH, and how you've applied them in past roles.
✨Emphasise Your Customer Service Skills
This position requires a strong focus on customer satisfaction. Prepare to share instances where you went above and beyond to ensure a positive experience for tenants or customers, showcasing your proactive approach.
✨Discuss Budget Management Experience
As budget management is part of the role, come equipped with examples of how you've effectively managed budgets in previous positions. Be ready to explain your strategies for cost control and resource allocation.
