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- Tasks: Lead property operations and enhance service delivery across a vibrant campus.
- Company: Join a dynamic team managing a landmark London campus.
- Benefits: Competitive salary up to £77,000, enhanced pension, and discretionary bonuses.
- Why this job: Make a real impact by delivering best-in-class occupier experiences.
- Qualifications: Strong leadership skills and experience in property management.
- Other info: Exciting opportunity for career growth in a collaborative environment.
The predicted salary is between 46200 - 77000 £ per year.
YOUR RESPONSIBILITIES:
- Lead day-to-day property operations and service delivery across the campus.
- Manage and develop the property management team, including performance, training and wellbeing.
- Oversee soft service contracts and coordinate with technical and engineering teams.
- Control budgets, service charge accounts and annual audits.
- Ensure maintenance, projects and compliance activities are planned, resourced and delivered effectively.
- Build strong relationships with occupiers and drive service excellence.
- Identify opportunities to enhance services and generate additional value.
- Ensure full compliance with health & safety standards and best practices.
- Monitor performance, customer satisfaction and continuous improvement initiatives.
- Report regularly to senior leadership and deputise when required.
ESSENTIAL:
- Strong leadership and team management experience.
- Customer-focused with a proactive, flexible approach.
- Excellent communication and presentation skills.
- Experience managing contractors and third-party services.
- Solid understanding of health & safety and compliance.
- Budget and commercial management experience.
- Project management experience.
DESIRABLE SKILLS:
- Fabric or building management knowledge.
- Engineering or security services experience.
Salary up to £77,000 + enhanced pension 9.5% & discretionary bonus up to 10% and more.
This is an exciting opportunity to take a leading role in managing a landmark London campus and delivering best-in-class occupier experiences. Please send your CV to sally.ridgway@foundationrecruitment.com.
Client Services Director employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and client services sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to highlight how your leadership and customer-focused approach aligns with their values.
✨Tip Number 3
Showcase your project management skills during interviews. Share specific examples of how you’ve successfully managed budgets and compliance activities in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Director role. Highlight your leadership experience and any relevant project management skills to show us you’re the right fit.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see what you’ve accomplished! Use specific examples to demonstrate how you’ve enhanced services or improved customer satisfaction in previous roles.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can make your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Foundation Recruitment
✨Know Your Responsibilities Inside Out
Make sure you thoroughly understand the responsibilities listed in the job description. Be ready to discuss how your past experiences align with leading property operations and managing teams. This shows that you're not just interested in the role, but that you’re prepared to take it on.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and improved performance in previous roles. Highlight your proactive approach to team management and how you’ve fostered a positive work environment. This will demonstrate your capability to lead effectively.
✨Demonstrate Your Customer Focus
Think of specific instances where you’ve gone above and beyond for clients or occupiers. Discuss how you’ve built strong relationships and driven service excellence. This is crucial for a Client Services Director, so make sure to emphasise your customer-centric mindset.
✨Be Ready to Discuss Compliance and Budget Management
Brush up on your knowledge of health and safety standards, as well as your experience with budget control and commercial management. Be prepared to talk about how you’ve ensured compliance and managed budgets effectively in past roles, as this will be key to your success in the position.