Roving Assistant Facilities Manager in City of London

We're looking for an exceptional Assistant Roving Facilities Manager to join a growing team to support a diverse portfolio of commercial clients across London. This isn’t a role for someone who simply manages buildings; it’s for someone who excels at building relationships. We’re seeking a confident communicator who enjoys working with people, understands how to develop trust with clients, and can balance multiple priorities while delivering an outstanding customer experience. You’ll become a trusted point of contact for a varied client portfolio, ensuring their properties are safe, compliant and operating efficiently, while providing a visible, professional and proactive Facilities Management service.

WHAT YOU'LL BE DOING...

• Your focus will be on developing strong client relationships while ensuring the smooth delivery of Facilities Management services across your portfolio.
• Key responsibilities include:
• Building and maintaining excellent relationships with clients, becoming a trusted advisor and first point of contact.
• Conducting regular client meetings and site visits to review property condition, service delivery, compliance and overall customer satisfaction.
• Producing clear, accurate and timely management reports for clients and senior management.
• Preparing annual property budgets and monitoring expenditure throughout the year.
• Validating invoices and ensuring expenditure is accurately managed, highlighting significant costs or quotations where appropriate.
• Raising and managing reactive and planned works through the helpdesk system, obtaining quotations and coordinating approvals.
• Managing supplier performance through regular review meetings, KPI monitoring and service evaluations.
• Ensuring contractors work safely, with appropriate permits and health and safety procedures in place.
• Carrying out detailed property inspections using company reporting templates and following agreed inspection schedules.
• Maintaining accurate property information, compliance records and documentation across company systems.
• Supporting statutory compliance by ensuring inspections, certifications and remedial actions are completed within required timescales.
• Assisting with business continuity planning and emergency evacuation procedures where required.
• Raising and maintaining work orders, ensuring contracts are updated to reflect annual increases or service variations.
• Working collaboratively with colleagues to ensure consistent service delivery across all client accounts.
• Completing all required professional development and mandatory training.

WHAT WE WANT...

• Above all else, we’re looking for someone with outstanding people skills.
• You’ll be naturally approachable, confident communicating with a wide range of stakeholders and genuinely enjoy developing long-term client relationships.
• You’ll also have:
• Exceptional communication and interpersonal skills with the confidence to engage professionally at every level.
• A proactive, organised and solutions-focused approach.
• The ability to manage multiple client relationships while prioritising competing demands.
• Excellent written communication and attention to detail.
• Strong commercial awareness and the ability to identify opportunities to improve client service.
• The confidence to work independently while remaining a collaborative team player.
• A positive attitude and genuine desire to deliver exceptional customer service.
• Proven experience managing suppliers and monitoring service performance.
• A strong understanding of both hard and soft Facilities Management services.
• Experience working within a Facilities Management environment (minimum two years preferred).
• Experience managing multiple client sites is advantageous but not essential.
• Experience implementing and improving Facilities Management processes and systems.
• IOSH Managing Safely (essential).
• NEBOSH General Certificate (desirable).

Monday - Friday 9-5.30 & Hybrid working - Manage your own diary as you see fit.

APPLY - Please send your CV to sally.ridgway@foundationrecruitment.com