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- Tasks: Manage bespoke Facilities Management contracts and ensure high service standards.
- Company: Dynamic commercial property management firm with a focus on client satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the key contact for occupiers and make a real difference in their experience.
- Qualifications: Experience in Facilities Management and strong client relationship skills required.
- Other info: Join a supportive team with a focus on health and safety compliance.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Occupier Facilities Services Manager to promote, mobilise and deliver bespoke Facilities Management (FM) service contracts to occupiers within a commercial property environment. This is a client-facing role with responsibility for end-to-end FM service delivery across occupied floors.
You will manage occupier FM contracts covering Cleaning, Security, M&E and Health & Safety, ensuring high service standards, legal compliance and strong client relationships. Acting as a key point of contact for occupiers, you will oversee contractor performance, manage budgets, and ensure all statutory and H&S requirements are met.
Key Responsibilities- Promote, mobilise and manage demised FM service contracts with occupiers
- Draft, manage and renew contracts, including variations
- Coordinate ad hoc works with clients and contractors
- Ensure full compliance with Health & Safety legislation and statutory requirements
- Maintain Datastation H&S records, risk assessments and action plans
- Prepare clients for risk assessments, maintaining a target compliance rating of 85%
- Conduct regular floor inspections and quarterly client visits
- Ensure consistently high standards of cleaning, repair and presentation
- Act as first point of contact during emergency situations and coordinate swift resolution
- Monitor contractor performance and address service delivery issues
- Manage client expenditure and approve invoices via Proactis / Elogbooks
- Prepare and implement contingency and absence cover plans
- Provide cover for other Demised Services Managers when required
- Previous experience in a Facilities Manager or similar role
- Strong client relationship and stakeholder management skills
- Experience managing services within agreed budgets
- Sound knowledge of Health & Safety legislation
- IOSH qualification (or working towards); NEBOSH desirable
- Excellent organisational, communication and time-management skills
- Self-motivated, proactive and able to work independently
- Operational supervisory/managerial experience in the commercial sector
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Flexible approach to working patterns
Occupier Facilities Manager in City of London employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Occupier Facilities Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join online forums where you can meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your previous FM projects, client relationships, and any successful contract negotiations. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on demonstrating your knowledge of Health & Safety legislation and your experience managing budgets and contractor performance.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of getting noticed by hiring managers who are looking for someone just like you.
We think you need these skills to ace Occupier Facilities Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Occupier Facilities Manager role. Highlight your experience in managing FM contracts and client relationships, as well as any relevant qualifications like IOSH or NEBOSH. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed FM services and maintained high standards in previous positions. We love a good story!
Showcase Your Compliance Knowledge: Since health and safety compliance is key in this role, make sure to highlight your understanding of relevant legislation. Share any experiences where you ensured compliance and improved safety standards. This will show us you’re serious about keeping everyone safe!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Foundation Recruitment
✨Know Your FM Basics
Brush up on your knowledge of Facilities Management, especially in areas like Cleaning, Security, and Health & Safety. Be ready to discuss how you’ve successfully managed these services in the past, as this will show your expertise and confidence in the role.
✨Showcase Client Relationship Skills
Prepare examples of how you've built strong client relationships in previous roles. Think about specific situations where you resolved issues or improved service delivery, as this will demonstrate your ability to be a key point of contact for occupiers.
✨Be Ready for Compliance Questions
Since compliance is crucial in this role, review relevant Health & Safety legislation and be prepared to discuss how you ensure compliance in your work. Bring examples of risk assessments or compliance ratings you've maintained to highlight your attention to detail.
✨Demonstrate Budget Management Experience
Think about your experience managing budgets and controlling expenditure. Be ready to discuss how you’ve approved invoices and managed costs effectively, as this will show your financial acumen and ability to manage resources wisely.
