Assistant Director- Facilities Manager in City of London

ASSISTANT ROVING FM DEMISED FM SERVICES HYBRID We're looking for an exceptional Assistant Roving Facilities Manager to join a growing team to support a diverse portfolio of commercial clients across London. This isn't a role for someone who simply manages buildings it's for someone who excels at building relationships. We're seeking a confident communicator who enjoys working with people, understands how to develop trust with clients, and can balance multiple priorities while delivering an outstanding customer experience. You'll become a trusted point of contact for a varied client portfolio, ensuring their properties are safe, compliant and operating efficiently, while providing a visible, professional and proactive Facilities Management service. Your focus will be on developing strong client relationships while ensuring the smooth delivery of Facilities Management services across your portfolio. Building and maintaining excellent relationships with clients, becoming a trusted advisor and first point of contact. Conducting regular client meetings and site visits to review property condition, service delivery, compliance and overall customer satisfaction. Producing clear, accurate and timely management reports for clients and senior management. Preparing annual property budgets and monitoring expenditure throughout the year. Managing supplier performance through regular review meetings, KPI monitoring and service evaluations. Ensuring contractors work safely, with appropriate permits and health and safety procedures in place. Carrying out detailed property inspections using company reporting templates and following agreed inspection schedules. Supporting statutory compliance by ensuring inspections, certifications and remedial actions are completed within required timescales. Assisting with business continuity planning and emergency evacuation procedures where required. Raising and maintaining work orders, ensuring contracts are updated to reflect annual increases or service variations. Working collaboratively with colleagues to ensure consistent service delivery across all client accounts. Completing all required professional development and mandatory training. You'll be naturally approachable, confident communicating with a wide range of stakeholders and genuinely enjoy developing long-term client relationships. Strong commercial awareness and the ability to identify opportunities to improve client service. A positive attitude and genuine desire to deliver exceptional customer service. Proven experience managing suppliers and monitoring service performance. A strong understanding of both hard and soft Facilities Management services. Experience working within a Facilities Management environment (minimum two years preferred). Experience implementing and improving Facilities Management processes and systems. NEBOSH General Certificate (desirable). Monday - Friday 9-5.30 & Hybrid working - Manage your own diary as you see fit.