At a Glance
- Tasks: Lead operations and finance reporting, optimise workflows, and drive profit growth.
- Company: Fast-growing, founder-led jewellery brand with big ambitions.
- Benefits: Dynamic team environment, hands-on role, and opportunities for growth.
- Other info: Join a small, ambitious team and help shape the future of our brand.
- Why this job: Make a real impact in a thriving business while working with innovative tech.
- Qualifications: 3-5 years in finance or operations, strong analytical skills, and DTC experience.
The predicted salary is between 54000 - 66000 £ per year.
We are a fast growth, founder-led jewellery brand with big ambitions and a small, dynamic team. We were recognised as a fast growth company by Sunday Times.
We're looking for a commercially minded, data-driven Head of Operations Manager to work directly for our CEO and take ownership of our processes and software for operations working across buying, 3PL, and financial reporting.
The Role
As Product & Operations Manager, you'll be responsible for ensuring our operations scale gracefully as our business grows. You'll own operational reporting - producing and communicating operational KPIs and ensuring our outsourced finance team receive the information they need, forecasting buying of jewellery and packaging (in collaboration with marketing), and overseeing SLAs with our 3PL. Helping our whole business work together to continue to deliver great customer experience and profit. This is a hands-on role suited to someone who enjoys working across data, tech platforms, and day-to-day operations - as well as thinking strategically about growth and optimisation.
Key Areas of Responsibility
- Operations and Finance Reporting: Own weekly and monthly reporting across operational and financial KPIs (margin, stock, customer service, 3PL SLAs). Analyse key metrics (gross margin, NPS, CSAT, time to ship, contribution etc.) and work with marketing to identify opportunities to improvement.
- Accounting partner: Build processes and be on hand to ensure our finance team can deliver timely management accounts.
- Forecasting and stock analysis: Work with marketing to support on demand forecasting, stock management and pricing. Ensure all products and processes are loaded and maintained accurately in Unleashed so that we have an accurate representation of stock levels, margin and sell through.
- Platform & Systems Management: Oversee the backend of our ecommerce platform (Shopify, A2X, Unleashed, Swap and our customer service platform and Xero). Troubleshoot issues and coordinate with third-party providers as needed.
- Profit Growth: Optimise workflows and software, share information and prioritise plans to drive profit and customer experience.
About You
- 3-5 years' experience in a finance, product or operations role in a DTC brand.
- Strong analytical and commercial mindset — confident extracting insight from data & making informed decisions.
- Experience with our technology (eg including ShopifyPlus, A2X, Unleashed, Xero).
- Experience with Excel/Sheets.
- Good understanding of operating model of a D2C operations (forecasting, buying, margins, 3PLs, operational and financial KPIs) and how they drive quality of experience and profit.
- Comfortable working in a small team where you'll balance strategy with hands-on execution.
- Proactive, detail-oriented, and motivated by results.
Head of Operations, bespoke jewellery in London employer: Foundation Partners
Stride is an exceptional employer that prioritises employee well-being and growth, offering a unique opportunity to work at the forefront of preventive health. With a dynamic work culture that encourages collaboration across all functions, employees can expect meaningful contributions to the company's mission while enjoying benefits like equity, a generous holiday allowance, and a supportive hybrid working environment from our Manchester base. Join us to make a real impact in the health industry alongside a founder with a proven track record in building successful companies.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations, bespoke jewellery in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Operations, bespoke jewellery at Foundation Partners!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Foundation Partners or be willing to refer you for that Head of Operations, bespoke jewellery position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Foundation Partners who’s on the lookout for their next Head of Operations, bespoke jewellery star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Operations, bespoke jewellery role at Foundation Partners!
We think you need these skills to ace Head of Operations, bespoke jewellery in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Foundation Partners. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Foundation Partners
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Foundation Partners. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
