Foundation Partners Group, on behalf of Car Supermarket, seeks a Senior Customer Operations Manager to lead a major contact centre transformation. You will implement new technology, design IVR journeys, and build knowledge bases to support AI-enabled service.
You will manage dispersed managers and agents across locations, drive end‑to‑end process improvements, define KPIs, and report to the Director of Customer Experience. Hybrid working with occasional travel to dealerships.
Senior Customer Operations & Transformation Lead employer: Foundation Partners Group
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