At a Glance
- Tasks: Manage enterprise accounts and ensure customer success from kickoff to renewal.
- Company: Join inploi, a leading candidate engagement platform trusted by top brands.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with visibility and influence across Product, Sales, and Engineering teams.
- Why this job: Make a real impact with recognised brands and help shape the Customer Success function.
- Qualifications: Experience in managing strategic B2B SaaS accounts and strong project management skills.
The predicted salary is between 50000 - 65000 £ per year.
At inploi, Customer Success is a commercial function. We're the leading independent candidate engagement platform for enterprise hiring teams — trusted by GAIL's Bakery, PureGym, Centre Parcs, Compass Group, Superdrug and the NHS to design and run the engagement layer between candidates and hiring teams. We're now building the CS function to match the scale and complexity of the accounts we run.
You’ll own a portfolio of Strategic and Growth accounts end to end — from kickoff through implementation, into BAU, and through every renewal. You are the person the customer trusts, the person internally accountable for account health, and the person who spots risk and opportunity before either becomes obvious. You coordinate a team of specialists across career site design, engineering and talent attraction. They build and execute. You ensure it happens on time, to scope, and that the customer always knows where things stand.
What you'll own:
- A portfolio of enterprise accounts — GRR and NRR are the metrics that matter
- Senior stakeholder relationships — Heads of TA, Resourcing Directors, HR leadership
- Implementation project management from kickoff to go‑live
- TA strategy for each account — channel mix, goals, budget, performance
- QBRs that produce actions, not slide decks
- Renewals without surprises — risk identified early, conversation held at the right time
- Expansion opportunities — identified, surfaced and closed with Sales
What we need:
- You have owned strategic or enterprise B2B SaaS accounts and you think in GRR and NRR.
- You can run a project, carry a complex portfolio and still know what matters this week.
- You write clearly, you're direct with senior customers about value and risk, and you're comfortable in an environment where not every process is written down yet.
- Bonus points for experience in recruitment technology, ATS, employer brand or talent attraction — and for having built CS processes rather than inherited them.
Why this role is different:
- You’ll own relationships with brands people recognise, with real commercial weight attached to your work.
- You’ll sit close to Product, Sales and Engineering in a team small enough that your contributions are visible.
- You’ll work on a product that’s moving fast — we’re building a fully configurable agentic hiring system, and CS is central to how customers get value from it.
- If you want a CS role that's fully defined and quietly managed, this isn’t it. If you want to own something that matters and help build the function around you, it is.
North London | Enterprise SaaS | Hybrid
Customer Success Manager employer: Foundation Partners Group
At inploi, we pride ourselves on being an exceptional employer that values the contributions of our Customer Success Managers. Located in North London, we offer a dynamic work culture where innovation thrives, and employees are empowered to take ownership of their roles. With a focus on professional growth, you will have the opportunity to build meaningful relationships with renowned brands while collaborating closely with cross-functional teams, ensuring your impact is both visible and significant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foundation Partners Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foundation Partners Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foundation Partners Group:Your cover letter is your chance to shine! Tell us why you want to work at Foundation Partners Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foundation Partners Group!
How to prepare for a job interview at Foundation Partners Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
