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- Tasks: Lead technical integration of our AI-powered pharmacy platform with Epic systems.
- Company: Join Foundation Health, a pioneer in transforming healthcare through innovation.
- Benefits: Enjoy competitive pay, flexible work options, and a supportive team culture.
- Other info: Dynamic role with opportunities for growth and collaboration across diverse teams.
- Why this job: Make a real impact on patient care while working with cutting-edge technology.
- Qualifications: 3+ years of Epic implementation experience and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
About Foundation Health
Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow. This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients. At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking.
About the Role
As the Implementation Manager - Epic Specialist, you will be a technical subject matter expert at the intersection of Foundation Health’s platform and our customers’ Epic environments. This is a high-autonomy, technical position ideal for someone who can own the EHR integration lifecycle—from discovery and build, to go-live and optimization. You will liaise with our customers’ Epic technical stakeholders, specifically leveraging your expertise in Epic Willow, Ambulatory, Compass Rose, and/or Bridges. You aren’t just following a playbook; you are helping build it. You will lead technical discovery and ensure that our platform’s integration is seamless and fully functional. You will collaborate closely with Implementation, Customer Success, Customer Support, Product, Engineering, and Sales teams to deliver seamless go-lives, advocate for customer needs, and continuously improve our product and processes based on real-world usage and support insights.
Key Responsibilities
- Own the end-to-end technical delivery of Foundation Health’s platform within Epic-related workflows, serving as the primary SME for customer IT and clinical informatics teams.
- Drive the technical work for Epic integrations, including direct consultation on SMART on FHIR app configuration, OAuth 2.0 backend authentications, and interface configurations.
- Manage EHR-related product deployments for customers, including reviewing, reproducing, and diagnosing complex integration issues (HL7/FHIR/API) before escalating to Engineering, ensuring a high bar for technical documentation.
- Maintain and expand Foundation Health’s Epic Integration Playbook, proactively identifying changes in Epic’s upgrade cycles that may impact our integration points.
- Partner directly with Product and Engineering to influence the product roadmap, ensuring Foundation Health remains at the cutting edge of Epic’s Connection Hub and interoperability standards.
- Lead technical integration discussions with customer counterparts at all levels, including Epic stakeholders, to align on timelines and technical requirements.
- Drive continuous improvement by optimizing our onboarding process and reducing post-go-live support volume through better, upfront implementation quality.
What We’re Looking For
Required Qualifications
- 3+ years of hands-on Epic Build/Implementation experience with a focus on Epic Willow, Ambulatory, Compass Rose, and/or Bridges.
- Epic certification in one or more of the aforementioned modules.
- Proven track record of managing EHR implementations, with familiarity in identifying and diagnosing integration failures.
- Demonstrated experience managing project milestones, risk mitigation strategies, and executive-level reporting in a professional services or health IT environment.
- Strong ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences.
- Proven ability to operate effectively in fast-paced environments while managing multiple competing priorities.
- Self-motivated, organized, and capable of managing multiple responsibilities to successful completion.
- High attention to detail and ability to produce high quality outputs.
- Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments.
- Ability to build strong relationships and foster teamwork with customer and internal team members.
- Ability to work collaboratively in an interdisciplinary team environment.
- Ability to communicate complex ideas effectively, both verbally and in writing.
Preferred Qualifications
- Experience with Epic App Orchard / Connection Hub integration workflows.
- Strong understanding of FHIR R4/R5 resources and USCDI data standards.
- Background in Pharmacy Tech or Clinical Operations, providing a boots-on-the-ground perspective to Epic build decisions.
- Proficiency in SQL or specialized reporting tools (e.g., Clarity/SlicerDicer) to validate data integrity post-integration.
Implementation Manager - Epic Specialist in London employer: Foundation Health
Contact Detail:
Foundation Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager - Epic Specialist in London
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare tech space, especially those who work with Epic systems. Attend industry events or webinars to make connections and learn about potential job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past EHR implementations and how you tackled challenges. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on technical questions related to Epic integrations. This will boost your confidence and help you articulate your expertise clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who align with our mission. Tailor your application to highlight how your experience can contribute to transforming patient care at Foundation Health.
We think you need these skills to ace Implementation Manager - Epic Specialist in London
Some tips for your application 🫡
Show Your Passion for Innovation: When writing your application, let your enthusiasm for transforming healthcare shine through. We want to see how your passion aligns with our mission to improve patient experiences and drive innovation in the industry.
Highlight Relevant Experience: Make sure to showcase your hands-on experience with Epic implementations and any specific modules you've worked with. We’re looking for someone who can hit the ground running, so don’t hold back on detailing your achievements!
Be Clear and Concise: We appreciate clarity! When explaining your technical skills or past projects, keep it straightforward. Use simple language to describe complex concepts, as we want to ensure everyone understands your expertise.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining our team at Foundation Health.
How to prepare for a job interview at Foundation Health
✨Know Your Epic Inside Out
Make sure you brush up on your knowledge of Epic Willow, Ambulatory, Compass Rose, and Bridges. Be ready to discuss specific experiences where you've successfully managed EHR implementations or resolved integration issues. This will show that you’re not just familiar with the systems but can also apply your expertise in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed complex integration failures in the past. Highlight your approach to troubleshooting and how you’ve collaborated with technical teams to find solutions. This will demonstrate your ability to think critically and act decisively under pressure.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You’ll likely need to communicate with both technical and non-technical stakeholders, so being able to bridge that gap is crucial. Use examples from your past roles to illustrate how you’ve done this effectively.
✨Emphasise Your Teamwork and Adaptability
Foundation Health values collaboration and flexibility, so be prepared to discuss how you’ve worked in interdisciplinary teams. Share instances where you adapted to changing circumstances or took the initiative to improve processes. This will highlight your fit within their innovative culture.