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- Tasks: Lead a team to deliver AI-powered healthcare solutions and enhance patient experiences.
- Company: Join Foundation Health, a pioneer in transforming healthcare with innovative technology.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Dynamic startup environment with a focus on creativity and collaboration.
- Why this job: Make a real impact in healthcare by shaping the future of patient care.
- Qualifications: 6+ years in implementation roles and strong leadership skills required.
The predicted salary is between 80000 - 100000 ÂŁ per year.
About Foundation Health
Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow.
This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients.
At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking.
ABOUT THE ROLE
As Implementation Director, you will build and lead the team responsible for delivering our AI-powered solutions to health system customers. This is a player-coach role - you'll manage and develop a growing team of Implementation Managers while continuing to roll up your sleeves on strategic accounts and complex initiatives. You'll be a key architect of how we scale our implementation practice as we grow.
You’ll own both the function and the outcomes: building repeatable delivery frameworks, establishing team norms and tooling, coaching your team, and ensuring that every customer implementation reflects the quality and care that defines us. This role is for a leader who has been in the trenches, knows what great implementation looks like, and is energized by the challenge of building it at scale in a fast-moving startup environment.
WHAT YOU'LL DO
- Implementation Practice & Strategy
- Own the end-to-end implementation methodology from pre-sales scoping through go-live and handoff and continuously refine it as we scale.
- Build and maintain implementation playbooks, templates, tools, and best practices that drive predictability and repeatability.
- Define and track KPIs for implementation quality, timeliness, and customer satisfaction (NPS, CSAT, time-to-go-live).
- Partner with Product and Engineering to shape the roadmap, bring new products to market, and ensure our platform supports efficient, scalable delivery.
- Team Leadership & Development
- Hire, develop, and manage a high‑performing team of Implementation Managers.
- Set clear expectations, provide ongoing coaching and feedback, and build a culture of accountability and continuous improvement.
- Serve as an escalation point and thought partner for your team on complex customer situations, risks, and decisions.
- Foster a collaborative, execution-oriented team culture that thrives in ambiguity.
- Customer & Cross-Functional Leadership
- Serve as Delivery Lead on strategic accounts, building trust with senior health system stakeholders and navigating complex organizational dynamics.
- Partner closely with Sales on deal structure, scoping, and transition from pre-sales to implementation.
- Collaborate with Business Operations to align on resource planning, capacity, and forecasting.
- Ensure implementation outcomes contribute directly to revenue recognition, customer retention, and expansion.
WHAT WE'RE LOOKING FOR
- Required
- 6+ years of experience in customer‑facing implementation, customer success, or delivery leadership roles in enterprise healthcare SaaS or technology.
- 2+ years of experience at an early‑stage, venture‑backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment.
- 2+ years of people management experience, with a track record of hiring and developing implementation or customer‑facing teams.
- Proven success implementing enterprise healthcare software, SaaS, or AI solutions at U.S. health systems.
- Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them.
- Strong health system domain expertise.
- Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7).
- Exceptional communicator and relationship builder - able to engage credibly from front‑line clinical staff to C‑suite executives.
- Strong strategic and analytical thinking paired with a hands‑on, execution‑oriented approach.
- Demonstrated ability to build scalable processes and frameworks, not just manage individual projects.
- Preferred
- Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates); especially those who have transitioned into healthcare technology.
- Familiarity with Atlassian products — Jira, Confluence, Loom.
- Knowledge of Agile software development processes and fundamentals.
- Epic certifications, implementation and/or integration experience.
- Project Management certification (PMP, PgMP, PMI-ACP, or equivalent).
Implementation Director employer: Foundation Health
Contact Detail:
Foundation Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare tech space and let them know you're on the hunt for an Implementation Director role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by diving deep into Foundation Health's mission and values. Show us how your experience aligns with our goal of transforming patient care. Tailor your stories to highlight your leadership skills and success in implementing healthcare solutions.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and apply through our website. Even if you don’t see the exact role you want, expressing your interest can open doors. We love seeing passionate candidates who are eager to join our team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your excitement about the role and how you can contribute to our innovative culture at Foundation Health.
We think you need these skills to ace Implementation Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Director role. Highlight your experience in healthcare SaaS and your leadership skills, as we want to see how you can contribute to our mission.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of your successes in previous roles. We love to see quantifiable results, so if you've improved implementation processes or customer satisfaction, let us know!
Be Authentic: We value genuine passion and curiosity. When writing your application, let your personality shine through. Share why you're excited about transforming healthcare and how you align with our vision at Foundation Health.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Foundation Health
✨Know Your Implementation Inside Out
Before the interview, make sure you thoroughly understand the end-to-end implementation methodology that Foundation Health uses. Be ready to discuss how you've successfully managed similar processes in your past roles, especially in healthcare technology. This will show that you can hit the ground running.
✨Showcase Your Leadership Style
As a player-coach, it's crucial to demonstrate your leadership approach. Prepare examples of how you've built and developed high-performing teams in the past. Highlight your coaching techniques and how you foster a culture of accountability and continuous improvement.
✨Prepare for Complex Scenarios
Expect questions about navigating complex customer situations and organisational dynamics. Think of specific instances where you’ve successfully managed challenges or escalated issues, and be ready to explain your thought process and the outcomes.
✨Align with Their Vision
Foundation Health is all about transforming patient care through innovation. Make sure to express your passion for improving healthcare and how your experience aligns with their mission. Discuss how you can contribute to building scalable processes that enhance patient experiences.