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- Tasks: Lead customer implementations of our AI-powered digital pharmacy platform and ensure successful delivery.
- Company: Join Foundation Health, a pioneer in transforming healthcare with innovative technology.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Thriving startup atmosphere with a focus on creativity and collaboration.
- Why this job: Make a real impact on patient care while working in a dynamic startup culture.
- Qualifications: 3+ years in project management within healthcare tech and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Foundation Health
Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow.
This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients.
At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking.
ABOUT THE ROLE
As an Implementation Manager, you will drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform. You'll work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions that are on time, on scope, and genuinely impactful for our health system customers.
This role is for someone who thrives in the controlled chaos of an early-stage company — someone who brings structure to ambiguity, builds trust with customers quickly, and gets things done. You'll be the primary point of contact for your customers, the connective tissue between internal teams, and the person who makes sure nothing falls through the cracks.
WHAT YOU'LL DO
- Implementation Execution & Delivery
- Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome.
- Execute against established implementation methodology and playbooks, contributing improvements as you learn what works.
- Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through.
- Coordinate internal resources and external partners to ensure smooth, on-time delivery.
- Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution.
- Customer Relationship Management
- Serve as the primary point of contact for your customers throughout the implementation lifecycle.
- Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers.
- Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence.
- Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery.
- Cross-Functional Collaboration
- Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation.
- Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap.
- Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team.
WHAT WE'RE LOOKING FOR
Required:
- 3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology.
- Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment.
- Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems.
- Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them.
- Strong health system domain expertise.
- Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7).
- Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution.
- Strong communicator - able to lead meetings, align cross-functional teams, and manage stakeholders independently.
- Comfortable operating in ambiguity with a proactive, ownership-oriented mindset.
- Proven track record managing multiple concurrent implementations against tight deadlines.
Preferred:
- Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates) — especially those who have transitioned into healthcare technology.
- Epic certifications, implementation and/or integration experience.
- Familiarity with Atlassian products — Jira, Confluence, Loom.
- Knowledge of Agile software development processes and fundamentals.
- Project Management certification (PMP, PgMP, PMI-ACP, or equivalent).
HealthTech Implementation Lead employer: Foundation Health
Contact Detail:
Foundation Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HealthTech Implementation Lead
✨Tip Number 1
Network like a pro! Reach out to people in the HealthTech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s mission and values. At Foundation Health, they’re all about transforming patient care, so show them how your experience aligns with their goals. Bring your passion to the table!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly. Sometimes, the best opportunities come from being proactive and showing your interest before a role is even advertised.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace HealthTech Implementation Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HealthTech Implementation Lead role. Highlight your experience in healthcare SaaS and project management, and show us how you can bring structure to ambiguity. We want to see how your skills align with our mission!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to manage end-to-end implementations. Use metrics where possible to quantify your success, as this will help us understand the impact you've made in previous roles.
Be Authentic: We love seeing the real you! Don’t hesitate to share your passion for transforming healthcare and how you’ve contributed to innovative solutions in your past roles. Let your personality shine through in your application – we’re looking for someone who fits our culture!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Foundation Health
✨Know the Company Inside Out
Before your interview, dive deep into Foundation Health's mission and values. Understand their AI-powered digital pharmacy platform and how it transforms patient care. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in managing customer-facing projects, especially in healthcare SaaS. Prepare specific examples where you've successfully led implementations, tackled challenges, and delivered results. Highlight your ability to thrive in a startup environment, as this is crucial for the role.
✨Demonstrate Cross-Functional Collaboration
Foundation Health values teamwork across various departments. Share instances where you've worked closely with sales, engineering, or product teams to achieve a common goal. Emphasise your communication skills and how you build trust with stakeholders to ensure smooth project delivery.
✨Prepare for Ambiguity
Since the role involves navigating through uncertainty, be prepared to discuss how you've handled ambiguous situations in the past. Share strategies you used to bring structure to chaos and how you proactively identified and resolved issues. This will showcase your ownership-oriented mindset, which is essential for success in this position.