Residential Manager

257 Mammoth Rd, Manchester, NH 03109, USA Req #1497

Tuesday, February 11, 2025

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 6,000+ Employees and 340+ Locations across the United States and Canada. FBM\’s Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent customer experience that is recognized across the industry.

• A friendly and supportive work environment
• Well-maintained equipment
• Excellent benefits including: Medical, Dental and Vision plans, 401(k)

Position Overview

Inside Sales Professionals are a talented group of individuals that can discover sales opportunities on a consultative basis and able to turn leads into new customers. The Inside Sales Professional will play a key role in expanding our sales activities to support our fast-growing business. This position requires that the individual primarily handle the front counter sales focusing on customer relationships, managing sales of the company’s products and services, tracking, investigating, and reporting sales information while providing customer service and interfacing with external vendors.

At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team.

Come build your career at an exciting and growing organization within the building materials industry!

Key Responsibilities

• Professional and courteous ongoing contact with customers before, during and after a sale.
• Code and input customer orders, pricing information and additional data into the computer system.
• Provide excellent customer support through knowledge of our products and their applications.
• Continuously improve and maintain in-depth product knowledge.
• Coordinate deliveries with Operations staff.
• Assist walk-in customers.
• Handle and resolve customer issues.
• Assist Outside Sales Representatives as needed.
• Maintain effective communication with customers, management, and Outside Sales Representatives.
• Focus on securing profitable sales opportunities with each customer through excellent selling, service, and problem-solving.
• Effective at upselling and cross-selling.
• Coordinate purchase and delivery of special products.
• Maintain stock levels on the sales floor and in the stockroom.
• Operate and balance cash register daily.
• As needed, initiate telephone calls to customers to generate sales.
• Respond swiftly and courteously to customer complaints or inquiries.
• When required, participate in monthly and/or annual physical inventories.
• Support our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customers.
• Able to work 40-50 hours per week.
• Other duties may be assigned.

Requirements

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems.
• After receipt of conditional offer of employment, must be able to pass drug screen/physical/background check.

Foundation Building Materials is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we ensure reasonable accommodations are provided to enable qualified individuals with disabilities to perform the essential functions of their job. If you require an accommodation during the application process or while employed, please contact Human Resources for assistance.

Foundation Building Materials is an Equal Opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.

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