At a Glance
- Tasks: Deliver exceptional customer service and create unforgettable living experiences for residents.
- Company: Found, a leading lifestyle operator in the UK property market.
- Benefits: Competitive salary, 25 days leave, wellness programs, and personal development support.
- Other info: Flexible shifts, fun team activities, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact on community living.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Full Time positions - Contracted 37 hours a week on average, 4/5 days a week - Monday-Sunday.
Day shift times: Start at either 6:30am, 9am, 11am or 3pm - finish at 9pm/9:30pm latest. Night shift time: 9pm/9:30pm-6:30am/6:45am.
Based at Victoria Riverside: 5-10 min walk from Victoria Station.
The Role
We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.
- Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
- Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
- Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support.
- Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
- Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
- Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
- Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
- Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.
What will you bring to the table?
Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we want to see in you:
- Able to work with autonomy and demonstrate initiative.
- An inspiring team player.
- Bring and champion market best practice.
- Up for change and can adapt easily.
- Thrives in a fast-paced environment.
- Confident and proactive approach.
- The highest level of communication skills with the ability to negotiate with a range of stakeholders including customers and internal teams.
- An ethos of continuous improvement.
What's in it for You:
As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you:
- Competitive salary.
- 25 days annual leave increasing with employment.
- Pension Scheme.
- Life Assurance.
- Voluntary benefits including gym membership discounts and cycle to work.
- YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community.
- Together, we win - Celebrating team success with shared experiences.
- Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications.
- Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth.
Equal Opportunities
We’re committed to fairness and equality in everything we do. No matter your background, gender, race, or beliefs, you’ll be treated with respect and given the opportunity to grow.
Ready to make it happen? Let’s chat.
Resident Experience Team Member in Warrington employer: Found
Found is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary, 25 days of annual leave, and unique benefits like the YAY Day for team bonding and the Fearless Fund for personal development. Located just a short walk from Victoria Station, our vibrant work culture fosters collaboration and innovation, making it an ideal environment for those passionate about delivering outstanding resident experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Team Member in Warrington
✨Tip Number 1
Get to know the company! Before your interview, dive into Found's mission and values. Show us that you’re not just another candidate but someone who genuinely connects with our vision of creating unforgettable living experiences.
✨Tip Number 2
Practice your people skills! As a Resident Experience Team Member, you'll be all about building connections. Role-play common scenarios with friends or family to boost your confidence in handling resident queries and complaints.
✨Tip Number 3
Be ready to share your ideas! We love innovation at Found, so come prepared with suggestions on how to enhance community events or improve resident interactions. This shows us you’re proactive and ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s make this happen together!
We think you need these skills to ace Resident Experience Team Member in Warrington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for exceptional customer service shine through. We want to see how you can create unforgettable experiences for our residents, so share any relevant stories or examples!
Tailor Your Application:Make sure to tailor your application specifically for the Resident Experience Team Member role. Highlight your skills in community engagement and problem-solving, as these are key to what we’re looking for at Found.
Be Yourself:We value personality just as much as experience! Don’t be afraid to let your true self come through in your writing. Show us who you are and how you can fit into our vibrant team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Found
✨Know the Company Inside Out
Before your interview, take some time to research Found and its mission. Understand their focus on experience-led living and how they operate across residential and commercial markets. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Resident Experience Team Member, exceptional customer service is key. Prepare examples from your past experiences where you've handled complaints or created positive interactions. Highlight your ability to foster a welcoming atmosphere and how you can contribute to community engagement.
✨Demonstrate Problem-Solving Abilities
Found values proactive problem solvers. Think of situations where you've tackled issues head-on or adapted quickly to changes. Be ready to discuss how you can bring this mindset to the role, especially in fast-paced environments.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about their community events or how they measure resident satisfaction. This not only demonstrates your enthusiasm but also gives you insight into what it’s like to work at Found.
