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- Tasks: Engage with residents, tackle issues, and organise events to enhance community living.
- Company: Found is a leading lifestyle operator in the UK, focused on exceptional resident experiences.
- Benefits: Enjoy 25 days annual leave, gym discounts, wellness programs, and a fun team culture.
- Why this job: Join a vibrant team dedicated to creating unforgettable living experiences and fostering community spirit.
- Qualifications: Passion for customer service, strong communication skills, and ability to thrive in fast-paced environments.
- Other info: Complete a video introduction as part of the application process to showcase your personality.
The predicted salary is between 24000 - 36000 £ per year.
Resident Experience Team Member (Nights) at Found
Full Time position: 37 hours a week on average
4/5 days a week – Monday-Sunday
Based Victoria Riverside: 5-10 min walk from Victoria Station
Found are the exclusive in-house operator of market leading UK developer FEC. We are striving to be the no.1 experience led, brand-centric 360 lifestyle operator in the UK.
We are obsessed with experience led living, and we view every touch point with our customers as an experience to maximise and as an opportunity to add value. From greeting our residential customers at the door at the end of every day, to supporting our commercial clients in their own growth, to onboarding and viewing – we sweat the small stuff, ensuring our buildings, homes, neighbourhoods and green spaces come to life.
What\’s the role?
We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.
- Tackle resident issues head-on and turn frowns upside down with stellar solutions.
- Engage with residents, ensuring their voices are heard, listening to feedback and ideas to review service delivery and enhance community events.
- Assist or lead exceptional onsite events that not only deliver a top-class service but also a focus to enhance our brand reputation.
- Keep the property looking sharp and running smoothly – you won’t be afraid to litter pick when needed.
- Conduct regular property checks to ensure everything is in prime condition and up to our high standards.
- Ensure prompt and effective responses to resident questions, requests, google reviews and feedback.
- Lead in delivering exceptional experiences that exceed resident expectations.
- Assist with managing and maintaining apartments to ensure a seamless and enjoyable living experience for everyone.
- Dive into new challenges with a hands-on approach, tackling challenges and processes before they even get a chance to become a problem.
- Speak up with fresh ideas and clever solutions to keep things running smoother than ever.
- Master the art of organisation with a knack for handling paperwork, filing and record keeping, turning a mountain of documents into a perfectly ordered masterpiece.
- Represent our brand with flair and consistency, making sure every interaction shines.
- Jump into action for maintenance needs and keep everything running without a hitch.
- Have a solid understanding of health and safety regulations, to keep everyone safe and sound. Safeguard sensitive information with expert discretion, ensuring that every confidential detail stays secure and private.
Role requirements:
We need someone who has passion and experience in delivering exceptional customer service for a range of customers above all else, ideally within the residential sector.
Having the experience is important – but being the right fit is crucial, these are the traits we want to see in you:
- Able to work with autonomy and demonstrate initiative
- An inspiring team player
- Bring and champion market best practice
- Up for change and can adapt easily
- Thrives in a fast-paced environment
- Confident and proactive approach
- The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
- An ethos of continuous improvement
What\’s in it for you?
- 25 days annual leave (+ bank holidays) – increasing with service
- Pension
- Family friendly policies
- Access to gym membership discounts, cycle2work, health cash plans and more
- YAY Day – A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community.
- Together, we win – Celebrating team success with shared experiences
- Fearless Fund – We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications.
- Feel great, do great – we will be offering you different wellness programs designed to support your health, resilience, and growth.
The Process:
Once you\’ve submitted your CV, the next step in the process is completing a video introduction. This gives the hiring manager a chance to get to know you beyond your CV. You\’ll answer three simple questions, giving us a glimpse of your personality and approach. If selected, you\’ll then be invited for a face-to-face interview.
It is the Company\’s policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.
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Contact Detail:
Found. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Team Member (Nights)
✨Tip Number 1
Show your passion for customer service during the video introduction. Share specific examples of how you've gone above and beyond to create memorable experiences for customers, especially in a residential setting.
✨Tip Number 2
Demonstrate your ability to thrive under pressure by discussing a challenging situation you faced in a previous role. Highlight how you managed to turn a negative experience into a positive one for the residents or customers involved.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of ways to engage with different stakeholders. Be ready to discuss how you would handle feedback from residents and how you can effectively negotiate solutions.
✨Tip Number 4
Familiarise yourself with health and safety regulations relevant to residential living. During your interview, be prepared to discuss how you would ensure a safe environment for residents while maintaining high standards of service.
We think you need these skills to ace Resident Experience Team Member (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly within the residential sector. Use specific examples that demonstrate your ability to handle resident issues and create positive living experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how you thrive under pressure and your ability to foster a welcoming community atmosphere. Be sure to align your values with those of the company.
Prepare for the Video Introduction: Practice answering common interview questions that reflect your personality and approach. Focus on your communication skills and how you would engage with residents. This is your chance to shine beyond your CV.
Research the Company Culture: Familiarise yourself with the company's ethos and values. Understanding their commitment to community and customer service will help you convey why you're a great fit during your application and potential interview.
How to prepare for a job interview at Found.
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create a positive experience for customers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Highlight instances where you turned negative situations into positive outcomes, showcasing your ability to think on your feet and provide stellar solutions.
✨Engage with the Community Spirit
Since the role involves creating a welcoming atmosphere, be ready to talk about your experience with community events or teamwork. Share ideas on how you would engage residents and foster a sense of belonging.
✨Exhibit Strong Communication Skills
Prepare to demonstrate your communication abilities during the interview. Practice articulating your thoughts clearly and confidently, as well as listening actively to questions. This will show that you can effectively negotiate and connect with various stakeholders.
