At a Glance
- Tasks: Engage with residents, tackle issues, and organise community events to enhance living experiences.
- Company: Found is the exclusive operator for FEC, aiming to be the UK's top lifestyle brand.
- Benefits: Enjoy 25 days annual leave, gym discounts, wellness programs, and a dedicated YAY Day!
- Other info: Complete a video introduction as part of the application process to showcase your personality.
- Why this job: Join a vibrant team focused on exceptional service and creating unforgettable community experiences.
- Qualifications: Passion for customer service, strong communication skills, and ability to thrive in fast-paced environments.
The predicted salary is between 24000 - 36000 £ per year.
Resident Experience Team Member - Nights Location: Victoria Riverside, Red Bank - M4 2AD Hours: 37 hours a week on average Shifts: Starting at 9:30pm, finishing at 6:45am The Company: Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If that sounds like your thing, keep reading. We’re actually pretty special… Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience-led living, sweating the small stuff so that every customer interaction adds value. Why? Above all else, for experience. The Role: We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events. Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience. Community Engagement: Build strong connections with residents and support the planning and delivery of community events. Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support. Event
Resident Experience Team Member (Nights) employer: Found
Found is an exceptional employer that offers a vibrant and dynamic work environment in London, perfect for those looking to grow their careers. With competitive salaries, generous annual leave that increases with service, and unique incentives like trips to Bali, we prioritise employee wellbeing and development. Our collaborative culture fosters creativity and innovation, making it an exciting time to join our journey as we expand our client base and redefine office space solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Team Member (Nights)
✨Tip Number 1
Show your passion for customer service during the video introduction. Share specific examples of how you've gone above and beyond to create memorable experiences for customers, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Demonstrate your ability to thrive in a fast-paced environment by discussing any relevant experiences where you successfully managed multiple tasks or challenges simultaneously. This will highlight your adaptability and initiative.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of examples where you've effectively negotiated or resolved conflicts with various stakeholders. This is crucial for the role, so make sure to emphasise your approach.
✨Tip Number 4
Familiarise yourself with health and safety regulations relevant to residential settings. Being able to discuss these confidently during your interview will demonstrate your commitment to maintaining a safe and secure environment for residents.
We think you need these skills to ace Resident Experience Team Member (Nights)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, particularly within the residential sector. Use specific examples that demonstrate your ability to handle resident issues and create positive living experiences.
Craft a Compelling Cover Letter:In your cover letter, express your passion for delivering exceptional customer service. Mention how you thrive under pressure and your ability to foster a welcoming community atmosphere. Be sure to align your values with those of the company.
Prepare for the Video Introduction:Since the application process includes a video introduction, practice answering common interview questions. Focus on showcasing your personality, communication skills, and proactive approach to problem-solving.
Research the Company:Familiarise yourself with Found and their mission to be the no.1 experience-led operator in the UK. Understanding their values and goals will help you tailor your application and show that you're a great fit for their team.
How to prepare for a job interview at Found
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for customers, especially in a residential setting.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Think of situations where you turned a negative experience into a positive one for residents or customers, showcasing your ability to think on your feet and provide stellar solutions.
✨Highlight Your Team Player Attitude
Since this role involves working closely with others, be ready to talk about your experiences as a team player. Share instances where you collaborated effectively with colleagues or contributed to a positive team environment, emphasising your adaptability and willingness to support others.
✨Be Ready to Discuss Community Engagement
As the role involves engaging with residents and organising community events, prepare to share your ideas for enhancing community experiences. Discuss any relevant experience you have in event planning or community building, and how you can contribute to fostering a welcoming atmosphere.
