At a Glance
- Tasks: Create unforgettable living experiences and tackle resident issues with stellar solutions.
- Company: Join Found, a leading lifestyle operator in the UK with a friendly team.
- Benefits: Enjoy 25 days annual leave, gym discounts, and wellness programmes.
- Other info: Opportunities for personal development and a fun, collaborative workplace.
- Why this job: Be part of a vibrant community and make a real impact on residents' lives.
- Qualifications: Passion for customer service and ability to thrive in fast-paced environments.
The predicted salary is between 36000 - 60000 £ per year.
Resident Experience Team Member - Days
Location:
Victoria Riverside, Red Bank - M4 2AD
Hours:
37 hours a week on average
Shifts:
Starting from either 6:30am, 9am, 11am, 3pm - latest finish 9:30pm
The Company:
Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If that sounds like your thing, keep reading.
We’re actually pretty special… Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience‑led living, sweating the small stuff so that every customer interaction adds value.
Why? Above all else, for experience.
The Role:
We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.
- Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
- Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
- Property Standards: Maintain a clean, safe, and well‑presented property through regular checks and hands‑on support.
- Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
- Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
- Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
- Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
- Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.
What we're looking for:
Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we wanna’ see in you.
- Able to work with autonomy and demonstrate initiative
- An inspiring team player
- Bring and champion market best practice
- Up for change and can adapt easily
- Thrives in a fast‑paced environment
- Confident and proactive approach
- The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
- An ethos of continuous improvement
What's in it for You:
As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.
- Competitive salary
- 25 days annual leave increasing with employment
- Pension Scheme
- Life Assurance
- Voluntary benefits including gym membership discounts and cycle to work
- Paid voluntary work
Equal Opportunities
It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.
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Resident Experience Team Member (Days) in Bolton employer: Found
Found is an exceptional employer that offers a vibrant and dynamic work environment in London, perfect for those looking to grow their careers. With competitive salaries, generous annual leave that increases with service, and unique incentives like trips to Bali, we prioritise employee wellbeing and development. Our collaborative culture fosters creativity and innovation, making it an exciting time to join our journey as we expand our client base and redefine office space solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Team Member (Days) in Bolton
✨Tip Number 1
Get ready for that video introduction! This is your chance to show off your personality and passion for customer service. Think about how you can convey your enthusiasm for creating unforgettable living experiences and how you handle challenges.
✨Tip Number 2
Research the company culture at Found. They’re all about community and exceptional service, so think of examples from your past where you’ve gone above and beyond for customers. We want to see how you can fit into their friendly team!
✨Tip Number 3
Prepare some questions for your face-to-face interview. Show that you’re genuinely interested in the role and the company. Ask about their community events or how they handle resident feedback – it’ll demonstrate your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Resident Experience Team Member (Days) in Bolton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for exceptional customer service shine through. We want to see that you genuinely care about creating unforgettable experiences for residents!
Tailor Your CV:Make sure your CV is tailored to the role of Resident Experience Team Member. Highlight any relevant experience in customer service and community engagement, so we can see how you'd fit right in with our team.
Be Yourself in the Video:Once you submit your CV, you'll need to do a video introduction. This is your chance to show us your personality! Be genuine and let your enthusiasm for the role come across – we love seeing the real you.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our fantastic team at Found.
How to prepare for a job interview at Found
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Experience Team Member. Familiarise yourself with the key tasks like handling resident issues, organising events, and maintaining property standards. This will help you demonstrate your passion for delivering exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you turned a negative experience into a positive one, as this aligns perfectly with the role's focus on creating unforgettable living experiences for residents.
✨Be Ready to Discuss Teamwork
Since this role requires collaboration, think of instances where you've worked effectively in a team. Be prepared to discuss how you contribute to a positive atmosphere and support your colleagues, as well as how you handle challenges together.
✨Bring Fresh Ideas
The company values innovation and continuous improvement, so come armed with suggestions on how to enhance community events or improve service delivery. This shows that you're proactive and ready to dive into new challenges, which is exactly what they're looking for.
