At a Glance
- Tasks: Create unforgettable living experiences and tackle resident issues with stellar solutions.
- Company: Join a friendly team at Found, the exclusive operator of a leading UK developer.
- Benefits: Enjoy 25 days annual leave, gym discounts, and wellness programmes.
- Other info: Opportunities for personal development and a fun, collaborative workplace.
- Why this job: Be part of a vibrant community and make a real impact on residents' lives.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Resident Experience Team Member - Days Location: Victoria Riverside, Red Bank - M4 2AD Hours: 37 hours a week on average Shifts: Starting from either 6:30am, 9am, 11am, 3pm - latest finish 9:30pm The Company: Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. If that sounds like your thing, keep reading. We’re actually pretty special… Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience-led living, sweating the small stuff so that every customer interaction adds value. Why? Above all else, for experience. The Role: We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events. Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience. Community Engagement: Build strong connections with residents and support the planning and delivery of community events. Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support. Event
Resident Experience Team Member (Days) employer: Found
Found is an exceptional employer that offers a vibrant and dynamic work environment in London, perfect for those looking to grow their careers. With competitive salaries, generous annual leave that increases with service, and unique incentives like trips to Bali, we prioritise employee wellbeing and development. Our collaborative culture fosters creativity and innovation, making it an exciting time to join our journey as we expand our client base and redefine office space solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Team Member (Days)
✨Tip Number 1
Get ready for that video introduction! This is your chance to show off your personality and passion for customer service. Keep it upbeat, be yourself, and don’t forget to highlight how you can create unforgettable experiences for residents.
✨Tip Number 2
Research Found and their community vibe. Knowing their values and what makes them tick will help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in being part of their team!
✨Tip Number 3
Practice your communication skills! As a Resident Experience Team Member, you’ll need to engage with residents and handle feedback like a pro. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resident Experience Team Member (Days)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for exceptional customer service shine through. We want to see how you can create unforgettable experiences for our residents, so share any relevant stories or examples that highlight your enthusiasm!
Tailor Your CV:Make sure your CV is tailored to the role of Resident Experience Team Member. Highlight your experience in the residential sector and any specific skills that match the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Be Yourself in the Video Intro:Once you've submitted your CV, you'll need to complete a video introduction. This is your chance to show us your personality! Be genuine, answer the questions thoughtfully, and let us see the real you. We’re excited to get to know you beyond the paper!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Found. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Found
✨Show Your Passion for Customer Service
Make sure to highlight your genuine passion for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for customers, especially in a residential setting.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges head-on in previous roles. Think of situations where you turned a negative experience into a positive one for residents or customers, showcasing your ability to think on your feet and provide stellar solutions.
✨Engage with the Community Spirit
Since this role is all about creating a welcoming community atmosphere, be ready to talk about your experience with community events. Share ideas you have for enhancing resident engagement and how you can contribute to making the living experience unforgettable.
✨Be Organised and Proactive
Highlight your organisational skills and your proactive approach to tasks. Discuss how you manage paperwork and keep things running smoothly, as well as any systems you’ve implemented in the past to improve efficiency and service delivery.
