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- Tasks: Deliver exceptional customer service and create unforgettable living experiences for residents.
- Company: Found, a leading lifestyle operator in the UK, focused on innovative living.
- Benefits: Competitive salary, 25 days leave, wellness programs, and personal development support.
- Why this job: Join a dynamic team and make a real impact in residents' lives.
- Qualifications: Strong communication skills and a passion for community engagement.
- Other info: Flexible shifts, fun team activities, and opportunities for growth.
The predicted salary is between 28800 - 42000 £ per year.
Full Time positions - Contracted 37 hours a week on average, 4/5 days a week - Monday-Sunday.
Day shift times: Start at either 6:30am, 9am, 11am or 3pm - finish at 9pm/9:30pm latest. Night shift time: 9pm/9:30pm-6:30am/6:45am.
Based at Victoria Riverside: 5-10 min walk from Victoria Station.
The Company
Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime. Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience-led living, sweating the small stuff so that every customer interaction adds value. We’re here to innovate, collaborate, and set new standards in the property market.
The Role
We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.
- Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
- Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
- Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support.
- Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
- Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
- Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
- Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
- Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.
What will you bring to the table?
Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we want to see in you:
- Able to work with autonomy and demonstrate initiative.
- An inspiring team player.
- Bring and champion market best practice.
- Up for change and can adapt easily.
- Thrives in a fast-paced environment.
- Confident and proactive approach.
- The highest level of communication skills with the ability to negotiate with a range of stakeholders including customers and internal teams.
- An ethos of continuous improvement.
What's in it for You:
As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you:
- Competitive salary.
- 25 days annual leave increasing with employment.
- Pension Scheme.
- Life Assurance.
- Voluntary benefits including gym membership discounts and cycle to work.
- YAY Day - A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community.
- Together, we win - Celebrating team success with shared experiences.
- Fearless Fund - We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications.
- Feel great, do great - we will be offering you different wellness programs designed to support your health, resilience, and growth.
Equal Opportunities
We’re committed to fairness and equality in everything we do. No matter your background, gender, race, or beliefs, you’ll be treated with respect and given the opportunity to grow.
Ready to make it happen? Let’s chat.
Resident Experience Team Member in Manchester employer: Found
Contact Detail:
Found Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Team Member in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Found's social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about creating unforgettable experiences, think of examples where you've gone above and beyond for customers. Share those stories to show you're the perfect fit!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of a time when you tackled a tricky situation at work. Found loves proactive team members, so highlight how you can adapt and improve operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Found family. Let’s make it happen!
We think you need these skills to ace Resident Experience Team Member in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can create unforgettable living experiences for our residents!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Yourself: We’re all about personality here at Found! Don’t be afraid to let your true self come through in your application. Remember, we’re looking for the right fit, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Found
✨Know the Company Inside Out
Before your interview, take some time to research Found and its mission. Understand their focus on experience-led living and how they operate across residential and commercial markets. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Resident Experience Team Member, exceptional customer service is key. Prepare examples from your past experiences where you've handled complaints or created positive interactions. Highlight your ability to foster a welcoming atmosphere and how you can contribute to community engagement.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Found values proactive problem solvers, so think of specific instances where you've adapted quickly or contributed ideas to improve operations. This will illustrate your ability to thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the community events they host or how they maintain property standards. This shows your enthusiasm for the role and helps you gauge if Found is the right fit for you.