At a Glance
- Tasks: Deliver exceptional customer service and create unforgettable living experiences for residents.
- Company: Join Found, a unique operator in residential and commercial markets.
- Benefits: Competitive salary, 25 days leave, pension scheme, and gym discounts.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a vibrant community and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a proactive, team-oriented attitude.
The predicted salary is between 18900 - 23100 £ per year.
Location: Victoria Riverside, Red Bank - M4 2AD
Hours: 37 hours a week on average
Shifts: Starting from either 6:30am, 9am, 11am, 3pm - latest finish 9:30pm
The Company: Found is the exclusive operator for UK developer FEC. We’re on a mission to become no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime.
We’re actually pretty special… Found is the only operator working across residential and commercial markets, from property and asset management to lettings, estates, and green spaces. We live and breathe experience-led living, sweating the small stuff so that every customer interaction adds value.
Why? Above all else, for experience.
The Role: We are looking for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.
- Resident Relations: Handle complaints, feedback, and queries promptly, ensuring high satisfaction and a positive living experience.
- Community Engagement: Build strong connections with residents and support the planning and delivery of community events.
- Property Standards: Maintain a clean, safe, and well-presented property through regular checks and hands-on support.
- Event & Brand Support: Assist with onsite events and initiatives that enhance resident experience and strengthen brand reputation.
- Problem Solving: Tackle issues proactively, adapt quickly, and contribute ideas to improve operations and service delivery.
- Administration & Compliance: Manage paperwork, records, and ensure adherence to health, safety, and confidentiality standards.
- Maintenance Coordination: Respond to maintenance requests and support smooth apartment operations.
- Brand Ambassador: Represent the brand consistently and professionally in all resident interactions and public reviews.
What we're looking for: Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we wanna’ see in you.
- Able to work with autonomy and demonstrate initiative
- An inspiring team player
- Bring and champion market best practice
- Up for change and can adapt easily
- Thrives in a fast-paced environment
- Confident and proactive approach
- The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
- An ethos of continuous improvement
What’s in it for You: As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you.
- Competitive salary
- 25 days annual leave increasing with employment
- Pension Scheme
- Life Assurance
- Voluntary benefits including gym membership discounts and cycle to work
- Paid voluntary work
Equal Opportunities: It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.
Ready to make it happen? Let’s chat.
Grocery Team Member in Manchester employer: Found
At Found, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. As a Building Operative, you'll enjoy competitive salaries, generous annual leave, and a range of benefits including gym membership discounts and family-friendly policies, all while contributing to our mission of creating outstanding living experiences. Join us in a role where your hands-on skills and attention to detail will be recognised and rewarded in a supportive environment that champions health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Grocery Team Member in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Found. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Found before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Grocery Team Member in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Found:Your cover letter is your chance to shine! Tell us why you want to work at Found specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Found!
How to prepare for a job interview at Found
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
