CRM Analyst in Manchester

Reporting to the Managing Director of Found and supporting the Sales and Marketing function within FEC, the CRM Analyst will play a key role in streamlining and enhancing our sales, leasing and operations. Working closely with the Found team and Sales and Marketing, the successful candidate will be a pro at ensuring alignment with company objectives and help drive operational efficiency.

Responsibilities will include:

• Leading improvements to the sales process.
• Managing and optimising the HubSpot CRM system.
• Leveraging data analytics to boost performance and uncover key customer insights.
• Maintaining accurate and high‑quality data across CRM platforms to enable effective forecasting and informed business decisions.
• Ensuring CRM data management practices align with regulatory and legislative standards (including GDPR).
• Generating reports and dashboards to support leasing, sales, marketing, customer service, and operational teams with visibility of sales and revenue performance.
• Analysing customer data to identify trends, behaviours, and opportunities that support strategic decision making.
• Identifying workflow inefficiencies and implementing process improvements to enhance productivity.
• Developing and maintaining system reports and configurations in line with business requirements.
• Contributing to continuous improvement projects, exploring ways to optimise or automate processes across CRM systems.
• Supporting cross‑functional teams with the rollout of new system functionality, ensuring clear requirements and best‑practice usage.
• Assessing and implementing opportunities for system integration to streamline operations and improve data flow.
• Providing training, guidance, and documentation on system usage to ensure teams operate confidently and efficiently.
• Collaborating with external system development teams (including HubSpot, Qube, and Dwellant) to resolve issues and enhance system capabilities.

Personal Specifications:

• Demonstrable experience of CRM system maintenance and CRM workflow configuration (e.g. HubSpot, Salesforce).
• Experience in building out detailed reports and dashboards, utilising BI tools and/or advanced Excel skills.
• Experience in automating workflow processes.
• High attention to detail.
• Strong analytical skills.
• Knowledge of the property leasing and sales pipeline, processes and forecasting.
• Strong communication and stakeholder management skills.

Benefits include:

• Discretionary annual bonus.
• 24 days annual leave + bank holidays.
• Company Pension Scheme.
• Life Assurance.
• Voluntary benefits including gym membership discounts and cycle to work.

It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.