Assistant Resident Experience Manager in Manchester

Found is the exclusive in-house operator of market leading UK developer FEC. We are on a mission to be the no.1, experience led, brand-centric 360 lifestyle operator in the UK. Not just for a ‘time in life’, but for a lifetime.

The Role:

• Operational Support: Support the smooth day-to-day running of the building, ensuring everything operates efficiently and to a high standard and supporting with on-call issues.
• Team Leadership: Lead and inspire the Resident Experience Team by offering clear guidance, consistent support, and constructive feedback to foster high performance.
• Building Standards & Checks: Oversee daily checks, maintaining excellent standards across cleaning, maintenance, and shared spaces.
• Rota & Staffing: Plan and manage staff rotas to ensure consistent cover and service delivery.
• Customer Experience: Maintain strong customer service standards, helping to create a positive and welcoming environment for all residents.
• Financial & Admin Support: Assist the Resident Experience Manager with budgeting, service charge tasks, and the approval of work orders and invoices.
• Recruitment & Development: Support recruitment and onboarding processes and contribute to team training and ongoing development.
• Management Cover: Provide leadership cover during annual leave or absence to ensure continuity across the team and site operations.
• Health & Safety: Contribute to a safe and compliant working and living environment by supporting H&S processes and initiatives.
• Leasing Coordination: Ensure leasing activity is clearly planned into the team’s daily duties and aligned with resident communication.
• ESG & Community Engagement: Promote sustainable practices and community involvement – encouraging volunteering, recycling, and use of shared green spaces.

Personal Specifications:

• Experience in delivering exceptional customer service.
• Experience of working within a customer centric business.
• Proven experience in delivering a world class experience within the residential sector.
• 2+ years of experience preferred.
• Experience of driving quality and compliance across an organisation.
• Knowledge of the property industry and current legislation.
• Ability to operate at an assistant management level.
• Membership of a recognised professional body is ideal.
• Ability to work with autonomy and demonstrate initiative.
• An inspiring leader that takes people with them.
• Ability to manage and analyse data to drive performance.
• Continuous improvement ethos.

Benefits:

• Competitive salary
• Discretionary annual bonus
• 25 days annual leave
• Company Pension Scheme
• Private Medical Insurance
• Life Assurance
• Voluntary benefits including gym membership discounts and cycle to work
• Paid voluntary work
• Employee referral scheme

Equal Opportunities: It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.