BUSINESS DIRECTOR in London

As a Business Director, you are the strategic and commercial lead for a portfolio of high-value clients. You own senior relationships, deeply understand your clients' businesses, and guide the development of integrated performance marketing strategies through Found's EverysearchTM framework. This role is about driving retention, growth and long‐term partnership value. You'll act as a trusted advisor to C‐suite and senior stakeholders, while working closely with performance teams, Client Experience, and Tomorrow Group partners to deliver joined‐up, future‐focused solutions aligned to commercial objectives. You'll balance strategic leadership with commercial ownership—shaping roadmaps, navigating complexity, and ensuring Found consistently delivers outstanding impact for its clients.

What You Will Be Doing

• Client Leadership & Retention – Build and maintain senior stakeholder relationships, acting as a trusted business partner across your client portfolio.
• Commercial Ownership – Own client contracts, renewals and scope, leading proactive commercial planning to support retention and growth.
• Strategic Direction – Translate client business goals into integrated digital strategies rooted in the EverysearchTM framework.
• Growth & Upsell – Identify, shape and secure upsell and cross‐sell opportunities across Found and Tomorrow Group services.
• Performance Narratives – Lead clear, compelling monthly and quarterly reviews that connect performance to business outcomes.
• Risk Management – Identify retention risks or relationship challenges early, leading recovery and mitigation plans.
• Stakeholder Mapping – Own senior stakeholder planning across client organisations to ensure alignment and depth of relationships.
• Cross‐Functional Leadership – Collaborate with Account Directors, Department Heads and performance leads to deliver commercially effective strategies.
• Integration & Innovation – Champion joined‐up thinking across SEO, Paid Media, Social, Data and Analytics partners.
• Escalation & Decision‐Making – Act as the senior escalation point for complex client issues and high‐stakes decisions.
• New Business Support – Contribute to pitches, proposals and growth conversations where strategic leadership is required.
• External Representation – Represent Found through events, panels, partnerships and thought leadership opportunities.
• AI Integration – Champion responsible and ethical AI adoption, guiding teams to use AI to create efficiencies and unlock higher‐value work.

What Makes the Growth Team at Found Special?

The Growth team sits at the heart of Found's commercial success. We bring together strategic thinkers, performance specialists and client leaders who are united by a shared ambition: to build long‐term, meaningful client partnerships that drive measurable business impact. Collaboration is fundamental — across channels, disciplines and the wider Tomorrow Group. We value curiosity, challenge and forward‐thinking ideas, and we create space for innovation while maintaining a relentless focus on outcomes. This is a team where strategic leadership is encouraged, commercial thinking is celebrated, and client advocacy truly matters.

How Does the Team Work?

You'll work closely with Account Directors, performance leads, Client Experience and Tomorrow Group partners to deliver integrated strategies at scale. The team operates with a high level of trust and autonomy, supported by clear accountability and shared commercial goals. While you'll own senior client relationships and strategic direction, success is built collaboratively — through open communication, shared problem‐solving, and cross‐channel alignment.

What Does It Take to Be a Business Director at Found?

• Strategic & Commercially Astute – Connect client business goals with digital opportunity and agency capability.
• Trusted Senior Partner – Builds credibility through insight, consistency and a deep understanding of client challenges.
• Calm Under Pressure – Brings clarity and confidence to complex or high‐stakes client environments.
• Growth‐Focused – Proactively identifies opportunities to expand relationships and deliver long‐term value.
• Collaborative Influencer – Aligns cross‐functional teams and inspires buy‐in at all levels.
• Narrative‐Driven Communicator – Turns performance data into compelling stories that resonate with senior stakeholders.
• Proactive & Resourceful – Anticipates challenges early and acts decisively to maintain momentum.
• People‐Focused Leader – Sets high standards while supporting autonomy, development and growth.
• Future‐Focused – Embraces innovation, AI and evolving best practice to shape the future of performance marketing.

What Is the Interview Process?

• Initial Chat – A short call with our People Team to learn more about you and answer your questions. (10–15 mins)
• First Stage Interview – A deeper conversation with the Director of Growth and People Director focused on experience and approach. (45–60 mins)
• Task / Case Study – An opportunity to demonstrate strategic thinking and commercial leadership. (1‐1.5 hrs to Directors of Growth, Paid Media and Managing Director)

Perks And Benefits

• Dynamic, Flexible Working – Work is what we do, not where we do it. Thrive at home, in the office or wherever suits you best.
• Private Medical Insurance – Cash plan covering medical and dental needs.
• Financial Wellbeing Coaching – Access to Bippit for expert support with budgeting, planning and long‐term financial wellbeing.
• 1‐1 Counselling & Mental Health Support – Six 1‐1 therapy sessions plus self‐directed content and live workshops through Oliva.
• Subsidised Gym Membership – Access to gyms across the UK via a flexible platform.
• Enhanced Parental Leave – Up to 6 months enhanced primary caregiver pay and 6 weeks for secondary caregivers.
• Interchangeable Bank Holidays – Swap UK bank holidays for cultural or religious days that matter to you.
• Matchable Partnership – Two paid volunteering days supporting causes you care about.
• Work from Abroad – Up to 30 days a year working from another country.
• Personalised Career Progression – Tailored development plans with meaningful learning and progression opportunities.
• And lots more!

At Found, we're passionate about building a team of talented individuals from all walks of life who share the skills and drive to help us achieve our mission. That's why we're committed to a hiring process free from judgment, prejudice, or bias. We encourage everyone to apply for our roles — your gender identity, race, ethnicity, sexual orientation, age, or background will never impact how your application is considered. We're dedicated to fostering an inclusive culture where everyone feels empowered to do their best work, enjoy their journey, and truly feel they belong.