Leasing Executive

We are looking for a Leasing Executive who lives and breathes experience, embodies our brand values, and who believes 100% that customer service is of the highest importance. Anything less, and it just won’t cut it. Reporting into the Head of Leasing, you will be a standout individual who has a true passion for delivering exceptional customer service. The perfect candidate will thrive under pressure, demonstrate a passion for leasing, relationship building, and will consistently strive to exceed targets. Experience in the property sector is essential.

In addition to leasing responsibilities, the role will involve various administrative duties, including managing leasing documentation, maintaining accurate records, handling customer enquiries, coordinating appointments, and assisting with reporting and compliance tasks. Strong organisational skills and attention to detail will be key to success in this role.

The remit of the Leasing Executive will include the following:

• Build Relationships: Create strong and lasting relationships with all key clients - from property owners to our residents.
• Be authentically you: Show your personality, let them see the person behind the emails.
• Be a professional matchmaker: Handle everything from leasing proposals to closing the lease.
• Property management: Engage with residents, build rapport, and ensure everything’s cruising along just fine.
• Have a chat: Take the time to engage with residents and listen to their feedback.
• Know your stuff: Stay ahead of the market by having razor-sharp market insights.
• Ultimate multitasker: Handle customer enquiries, schedule & conduct viewings, and manage paperwork.
• Be an ambassador: Live and breathe our brand values.
• Encourage and support: Push your team and the wider business to exceed expectations.
• Don’t be a trailblazer: Lead in delivering exceptional experiences.
• Know your numbers: Support the growth of the portfolio by onboarding investors.
• Target smasher: Smash those monthly leasing goals.
• Clear Communication: Be a great communicator with both internal teams and external clients.
• Build bonds: Establish strong relationships with stakeholders through regular communication.
• Play by the rules: Ensure leasing operations comply with company policies and housing regulations.
• Legal eagle: Provide necessary legal assistance to investors and residents.
• Stay in the loop: Keep your knowledge fresh by attending webinars and conferences.
• Care: Collaborate with internal teams to support clients' and our internal ESG goals.

Personal Specifications:

• Experience of delivering a world class customer experience.
• Experience of driving quality and compliance across an organisation.
• Industry/competitor knowledge.
• Leasing experience within the Residential sector, having circa 1-5 years’ experience.
• Propertymark member with a minimum qualification of Level 3 is desirable.
• Able to work with autonomy and demonstrate initiative.
• An inspiring team player.
• Bring and champion market best practice.
• Up for change and can adapt easily.
• Thrives in a fast-paced environment.
• Confident and proactive approach.
• The highest level of communication skills.
• Able to provide and analyse data to drive performance.
• An ethos of continuous improvement.

As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you:

• Competitive salary
• 25 days annual leave
• Pension Scheme
• Family friendly policies
• Gym membership discounts, cycle2work, health cash plans and more

Equal Opportunities: It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.