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- Tasks: Join our team to create unforgettable living experiences for residents and tackle their needs head-on.
- Company: Found is the exclusive operator for FEC, aiming to be the UK's top lifestyle brand.
- Benefits: Enjoy 25 days annual leave, gym discounts, wellness programs, and a dedicated YAY Day!
- Why this job: Be part of a friendly team that values your ideas and fosters a positive community atmosphere.
- Qualifications: Passion for customer service and experience in residential sectors are key; personality matters too!
- Other info: Complete a video intro to showcase your personality before the face-to-face interview.
The predicted salary is between 24000 - 36000 £ per year.
Found are the exclusive in-house operator of market leading UK developer FEC. We are striving to be the no.1 experience led, brand-centric 360 lifestyle operator in the UK.
We are looking for a Resident Experience Team Member (Nights) to join our friendly and growing team here at Found. We are searching for standout team members who have a true passion for delivering exceptional customer service and creating unforgettable living experiences for our residents. The perfect candidate thrives under pressure, fostering a positive and welcoming community atmosphere. They will be there for our residents, handling any communication and supporting with our community events.
What\’s the role?
- Tackle resident issues head-on and turn frowns upside down with stellar solutions.
- Engage with residents, ensuring their voices are heard, listening to feedback and ideas to review service delivery and enhance community events.
- Assist or lead exceptional onsite events that deliver top-tier service and fantastic reviews.
- Keep the property looking sharp and running smoothly – you won’t be afraid to litter pick when needed.
- Conduct regular property checks to ensure everything is in prime condition and up to our high standards.
- Ensure prompt and effective responses to resident questions, requests, google reviews and feedback.
- Assist with managing and maintaining apartments to ensure a seamless and enjoyable living experience for everyone.
- Dive into new challenges with a hands-on approach, tackling challenges and processes before they even get a chance to become a problem.
- Speak up with fresh ideas and clever solutions to keep things running smoother than ever.
- Master the art of organization with a knack for handling paperwork, filing and record keeping, turning a mountain of documents into a perfectly ordered masterpiece.
- Represent our brand with flair and consistency, making sure every interaction shines.
- Jump into action for maintenance needs and keep everything running without a hitch.
- Have a solid understanding of health and safety regulations, to keep everyone safe and sound. Safeguard sensitive information with expert discretion, ensuring that every confidential detail stays secure and private.
What we need:
We need someone who has passion and experience in delivering exceptional customer service for a range of customers above all else, ideally within the residential sector.
Having the experience is important – but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we want to see in you:
- Able to work with autonomy and demonstrate initiative
- An inspiring team player
- Bring and champion market best practice
- Up for change and can adapt easily
- Thrives in a fast-paced environment
- Confident and proactive approach
- The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
- An ethos of continuous improvement
What\’s in it for you?
- 25 days annual leave increasing with service
- Pension
- Family friendly policies
- Access to gym membership discounts, cycle2work, health cash plans and more
- YAY Day – A dedicated day for strengthening relationships and collaboration through fun group challenges, creative workshops, and team activities, fostering a stronger community.
- Together, we win – Celebrating team success with shared experiences
- Fearless Fund – We empower personal and professional development by offering support for experiences that challenge and inspire you, from attending conferences to pursuing certifications.
- Feel great, do great – we will be offering you different wellness programs designed to support your health, resilience, and growth.
The Process:
Once you\’ve submitted your CV, the next step in the process is completing a video introduction. This gives the hiring manager a chance to get to know you beyond your CV. You\’ll answer three simple questions, giving us a glimpse of your personality and approach. If selected, you\’ll then be invited for a face-to-face interview.
Equal Opportunities:
It is the Company\’s policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.
Found | Resident Experience Team Member (Nights) employer: Found
Contact Detail:
Found Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Found | Resident Experience Team Member (Nights)
✨Tip Number 1
Show your passion for customer service during the video introduction. Share specific examples of how you've gone above and beyond to create memorable experiences for customers, especially in a residential setting.
✨Tip Number 2
Demonstrate your ability to handle pressure by discussing a challenging situation you faced in a previous role. Highlight how you turned a negative experience into a positive one for the residents or customers involved.
✨Tip Number 3
Prepare to showcase your teamwork skills. Think of a time when you collaborated with others to improve service delivery or organize an event, and be ready to share this story during your interview.
✨Tip Number 4
Familiarize yourself with health and safety regulations relevant to residential living. Being able to discuss these regulations confidently will show that you are proactive and understand the importance of safety in the community.
We think you need these skills to ace Found | Resident Experience Team Member (Nights)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Resident Experience Team Member. Tailor your application to highlight your passion for exceptional customer service and community engagement.
Craft Your CV: Your CV should reflect your experience in delivering outstanding customer service, particularly in residential settings. Emphasize any relevant roles where you've successfully handled resident issues or organized community events.
Prepare for the Video Introduction: Since the application process includes a video introduction, practice answering common interview questions. Focus on showcasing your personality, communication skills, and proactive approach to problem-solving.
Highlight Your Team Spirit: In your application, emphasize your ability to work autonomously while also being a team player. Share examples of how you've contributed to a positive community atmosphere in previous roles.
How to prepare for a job interview at Found
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable experiences for customers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Highlight your ability to turn negative situations into positive outcomes, showcasing your proactive approach to problem-solving.
✨Engage with the Community Spirit
Since this role involves fostering a welcoming community atmosphere, be ready to talk about your experience with community events or team activities. Show that you understand the importance of building relationships and creating a sense of belonging.
✨Highlight Your Organizational Skills
Given the need for strong organizational abilities, prepare to discuss how you manage paperwork and maintain order in your work environment. Provide examples of how your organizational skills have contributed to a smooth operation in previous positions.
