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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts.
- Company: Join a growing business in Manchester focused on smooth IT operations.
- Benefits: Enjoy remote work, ongoing training, performance bonuses, and a competitive pension scheme.
- Why this job: Be part of a dynamic team that values problem-solving and customer service.
- Qualifications: Experience in IT support, strong knowledge of Windows OS and Microsoft 365 required.
- Other info: Opportunities for certifications and professional development available.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.
What You’ll Be Doing:
- Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
- Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
- Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
- Managing Active Directory tasks such as user account creation, password resets, and permissions
- Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
- Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
- Assisting with basic network troubleshooting and connectivity issues
- Documenting solutions and contributing to the IT knowledge base for future support
- Supporting IT onboarding processes for new employees
What Experience We’re Looking For:
- Previous experience in a Helpdesk, Service Desk, or IT Support role
- Strong knowledge of Windows OS and Microsoft 365 administration
- Experience with Active Directory (user management, password resets, group policies)
- Ability to troubleshoot hardware, software, and basic network issues
- Excellent communication skills, with the ability to support both technical and non-technical users
- Experience using ticketing systems and following ITIL-based service desk processes
- A proactive and customer-focused approach to problem-solving
Desirable but not essential:
- Experience with Microsoft Azure or cloud-based IT support
- Knowledge of ITIL principles or certifications
What’s In It for You?
- Ongoing professional development and training
- Annual performance-based bonus
- Free on-site parking
- Competitive company pension scheme
- Opportunities to gain certifications
Technical Support Engineer - homebased employer: Found Talent
Contact Detail:
Found Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - homebased
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Microsoft 365 and Windows OS. Being able to discuss specific troubleshooting steps or solutions during your interview will demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 2
Brush up on your knowledge of Active Directory, as it's a key part of the role. Be prepared to explain how you've managed user accounts and permissions in previous positions, as this will show your capability to handle similar tasks at StudySmarter.
✨Tip Number 3
Practice your communication skills, particularly how you explain technical issues to non-technical users. During the interview, you might be asked to role-play a support scenario, so being clear and patient is essential.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers with our mission, making you a more attractive candidate for the Technical Support Engineer position.
We think you need these skills to ace Technical Support Engineer - homebased
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Microsoft 365. Use specific examples of how you've resolved technical issues in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and customer service. Mention your problem-solving skills and provide examples of how you've successfully assisted users in the past.
Highlight Relevant Skills: Clearly list your technical skills related to the job description, such as troubleshooting hardware and software issues, managing Active Directory, and using ticketing systems. This will help demonstrate your fit for the role.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with both technical and non-technical users. This could be in your CV or cover letter.
How to prepare for a job interview at Found Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Microsoft 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Customer Service Approach
Since the role involves supporting both technical and non-technical users, share examples of how you've effectively communicated complex technical information in a simple way. This will show that you can maintain a customer-focused approach while troubleshooting.
✨Familiarise Yourself with ITIL Principles
Even if you don't have formal ITIL certification, understanding the principles can be beneficial. Be ready to discuss how you've applied ITIL-based processes in previous roles, especially in ticketing systems and service desk operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Practice articulating your thought process when diagnosing and resolving issues, as this will help interviewers gauge your ability to think on your feet.
