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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts.
- Company: Join Found Talent, a dynamic tech recruitment firm in Manchester.
- Benefits: Enjoy ongoing training, performance bonuses, and a competitive pension scheme.
- Why this job: Be part of a fast-paced environment where your problem-solving skills shine.
- Qualifications: Experience in IT support, strong knowledge of Windows OS and Microsoft 365 required.
- Other info: Opportunities for certifications and professional development await you!
The predicted salary is between 28800 - 42000 £ per year.
This range is provided by Found Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Found Talent
Founder | Found Talent | Technology Recruitment
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?
If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.
What You’ll Be Doing:
- Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
- Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
- Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
- Managing Active Directory tasks such as user account creation, password resets, and permissions
- Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
- Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
- Assisting with basic network troubleshooting and connectivity issues
- Documenting solutions and contributing to the IT knowledge base for future support
- Supporting IT onboarding processes for new employees
What Experience We’re Looking For:
- Previous experience in a Helpdesk, Service Desk, or IT Support role
- Strong knowledge of Windows OS and Microsoft 365 administration
- Experience with Active Directory (user management, password resets, group policies)
- Ability to troubleshoot hardware, software, and basic network issues
- Excellent communication skills, with the ability to support both technical and non-technical users
- Experience using ticketing systems and following ITIL-based service desk processes
- A proactive and customer-focused approach to problem-solving
Desirable but not essential:
- Experience with Microsoft Azure or cloud-based IT support
- Knowledge of ITIL principles or certifications
What’s In It for You?
- Ongoing professional development and training
- Annual performance-based bonus
- Free on-site parking
- Competitive company pension scheme
- Opportunities to gain certifications
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Information Services
Referrals increase your chances of interviewing at Found Talent by 2x
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IT Service Desk Engineer employer: Found Talent
Contact Detail:
Found Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This could involve discussing how you handled a challenging support ticket or improved a process in your previous roles.
✨Tip Number 3
Research the company culture and values of Found Talent. Understanding their approach to customer service and teamwork can help you tailor your responses in interviews to align with what they are looking for in a candidate.
✨Tip Number 4
Network with current or former employees of Found Talent on platforms like LinkedIn. Engaging with them can provide valuable insights into the company and potentially give you a referral, which can significantly increase your chances of landing the job.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Microsoft 365. Use specific examples of how you've resolved technical issues or improved service delivery.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and customer service. Mention your problem-solving skills and provide examples of how you've successfully handled IT challenges in previous roles.
Highlight Relevant Skills: Clearly list your technical skills related to the job description, such as Active Directory management, troubleshooting hardware/software issues, and familiarity with ticketing systems. This will help you stand out to recruiters.
Showcase Communication Abilities: Since excellent communication is key for this role, include examples of how you've effectively communicated with both technical and non-technical users. This could be through previous job experiences or specific projects.
How to prepare for a job interview at Found Talent
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Demonstrate Customer Service Skills
Since this role involves a lot of user interaction, showcase your communication skills. Think of examples where you've successfully resolved issues for non-technical users.
✨Familiarise Yourself with ITIL Principles
Even if you don't have formal ITIL certification, understanding its principles can give you an edge. Be ready to explain how you’ve applied these concepts in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support situations. Practise articulating your thought process and problem-solving approach clearly.
