IT Service Desk Engineer

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?

If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.

What You’ll Be Doing:

• Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
• Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
• Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
• Managing Active Directory tasks such as user account creation, password resets, and permissions
• Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
• Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
• Assisting with basic network troubleshooting and connectivity issues
• Documenting solutions and contributing to the IT knowledge base for future support
• Supporting IT onboarding processes for new employees

What Experience We’re Looking For:

• Previous experience in a Helpdesk, Service Desk, or IT Support role
• Strong knowledge of Windows OS and Microsoft 365 administration
• Experience with Active Directory (user management, password resets, group policies)
• Ability to troubleshoot hardware, software, and basic network issues
• Excellent communication skills, with the ability to support both technical and non-technical users
• Experience using ticketing systems and following ITIL-based service desk processes
• A proactive and customer-focused approach to problem-solving

Desirable but not essential:

• Experience with Microsoft Azure or cloud-based IT support
• Knowledge of ITIL principles or certifications

What’s In It for You?

• Ongoing professional development and training
• Annual performance-based bonus
• Free on-site parking
• Competitive company pension scheme
• Opportunities to gain certifications