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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts.
- Company: Join a growing business in Manchester focused on smooth IT operations.
- Benefits: Enjoy ongoing training, performance bonuses, free parking, and a competitive pension scheme.
- Why this job: Be part of a dynamic team that values problem-solving and customer service.
- Qualifications: Experience in IT support, strong Windows OS knowledge, and excellent communication skills required.
- Other info: Opportunities for certifications and professional development available.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.
What You’ll Be Doing:
- Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
- Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
- Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
- Managing Active Directory tasks such as user account creation, password resets, and permissions
- Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
- Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
- Assisting with basic network troubleshooting and connectivity issues
- Documenting solutions and contributing to the IT knowledge base for future support
- Supporting IT onboarding processes for new employees
What Experience We’re Looking For:
- Previous experience in a Helpdesk, Service Desk, or IT Support role
- Strong knowledge of Windows OS and Microsoft 365 administration
- Experience with Active Directory (user management, password resets, group policies)
- Ability to troubleshoot hardware, software, and basic network issues
- Excellent communication skills, with the ability to support both technical and non-technical users
- Experience using ticketing systems and following ITIL-based service desk processes
- A proactive and customer-focused approach to problem-solving
Desirable but not essential:
- Experience with Microsoft Azure or cloud-based IT support
- Knowledge of ITIL principles or certifications
What’s In It for You?
- Ongoing professional development and training
- Annual performance-based bonus
- Free on-site parking
- Competitive company pension scheme
- Opportunities to gain certifications
IT Service Desk Engineer employer: Found Talent
Contact Detail:
Found Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to demonstrate your hands-on experience with these systems during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will highlight your problem-solving abilities and customer service focus.
✨Tip Number 3
Practice your communication skills, as you'll need to explain technical concepts to non-technical users. Consider role-playing scenarios where you have to assist someone over the phone or via email, ensuring you can convey information clearly and effectively.
✨Tip Number 4
Research ITIL principles and be prepared to discuss how they apply to service desk operations. Even if you don't have formal ITIL certification, showing an understanding of these processes can set you apart from other candidates.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, particularly with Windows OS and Microsoft 365. Use specific examples of how you've resolved technical issues and provided excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and problem-solving. Mention your experience with ticketing systems and Active Directory, and explain how you can contribute to the team’s success at the company.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively with both technical and non-technical users. Use clear and concise language throughout your documents.
Highlight Continuous Learning: Mention any ongoing professional development or certifications you are pursuing, especially related to ITIL principles or cloud-based support. This shows your commitment to growth and staying updated in the field.
How to prepare for a job interview at Found Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Microsoft 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service
Since the role involves supporting both technical and non-technical users, it's crucial to showcase your communication skills. Share instances where you successfully assisted users, ensuring they felt supported and understood throughout the process.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting. Use the STAR method (Situation, Task, Action, Result) to explain how you've tackled complex IT issues, showing your proactive and customer-focused mindset.
✨Familiarise Yourself with ITIL Principles
Even if you don't have formal ITIL certification, understanding its principles can give you an edge. Be ready to discuss how you've applied ITIL-based processes in previous roles, particularly in ticketing systems and service desk operations.
