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- Tasks: Own technical issues and provide 2nd line support in a dynamic tech environment.
- Company: Join a growing Manchester business focused on technology and innovation.
- Benefits: Enjoy career progression, annual bonuses, and funding for certifications.
- Why this job: Build your skills while making a real impact in IT systems management.
- Qualifications: Networking knowledge and experience with Microsoft Azure and 365 are essential.
- Other info: Opportunity to work with both technical and non-technical teams.
The predicted salary is between 30000 - 42000 £ per year.
Would you be interested in a role that offers responsibility for 2nd line support in a growing Manchester business? Are you seeking an opportunity with defined career progression including funding for certifications? If so, Found Talent may have the opportunity for you, we’re looking for a 2nd Line Support Engineer to join a talented technology team where you will own technical issues whist building your own technical capabilities. What will you be doing? Taking ownership of the day to day running of IT Systems Providing technical support to end users Acting as the escalation point for IT-related matters Manage and prioritise incident tickets to ensure timely resolution and escalate issues as needed Building relationships with both internal and external stakeholders Making recommendations for improvements to company IT infrastructure What experience you will need: Networking knowledge (on premise and in the cloud) Managing both on premise and cloud based infrastructure (Microsoft Azure) Managing Microsoft 365 environments Exposure with Azure Virtual Desktop Active Directory Ability to work with colleagues at all levels including technical and non-technical individuals What’s in it for you? Continuous professional development with defined career progression Annual bonus Funding for M…
2nd Line Support Engineer employer: Found Talent
Contact Detail:
Found Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and Microsoft 365. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed technical issues in the past. Be ready to explain your thought process and the steps you took to resolve those issues.
✨Tip Number 3
Build your network within the tech community, especially in Manchester. Attend local meetups or online forums related to IT support and cloud technologies to connect with potential colleagues or mentors.
✨Tip Number 4
Research the company culture and values of Found Talent. Understanding their approach to professional development and team dynamics will help you align your answers during the interview and demonstrate that you're a good fit.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 2nd Line Support Engineer. Highlight your experience in managing IT systems, providing technical support, and handling incident tickets in your application.
Tailor Your CV: Customize your CV to reflect your networking knowledge, experience with Microsoft Azure, and familiarity with Microsoft 365 environments. Use specific examples that demonstrate your ability to manage both on-premise and cloud-based infrastructure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire for continuous professional development. Mention how you can contribute to the team and improve the company's IT infrastructure.
Highlight Soft Skills: In addition to technical skills, emphasize your ability to build relationships with stakeholders and work collaboratively with both technical and non-technical colleagues. This will show that you are well-rounded and can thrive in a team environment.
How to prepare for a job interview at Found Talent
✨Show Your Technical Knowledge
Be prepared to discuss your experience with networking, Microsoft Azure, and Microsoft 365. Highlight specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've managed incident tickets and prioritized issues in the past. This will showcase your ability to handle technical support effectively.
✨Build Rapport with Interviewers
Since the role involves working with both technical and non-technical individuals, practice explaining complex concepts in simple terms. This will help you connect with your interviewers.
✨Ask Insightful Questions
Prepare questions about the company's IT infrastructure and future projects. This shows your interest in the role and helps you understand how you can contribute to their success.
