At a Glance
- Tasks: Lead customer service operations and manage key relationships in a fast-paced environment.
- Company: Rapidly growing food manufacturing business with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Hands-on leadership role with excellent career advancement potential.
- Why this job: Be a vital part of a dynamic team driving customer satisfaction and business success.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Salary: 45,000 - 55,000 pa
Working Pattern: Monday to Friday | Site-based | One day working from home
A rapidly growing food manufacturing business is looking to appoint a Customer Service Manager to join its Commercial team. This is a newly created role designed to support the next phase of the business's growth. Reporting directly to the Head of Commercial, you will become the operational lead for customer service, taking ownership of key customer relationships, managing escalations, and ensuring projects are delivered smoothly from brief through to completion.
Working closely with Commercial, Planning, Production, Procurement and Supply Chain, you will play a pivotal role in coordinating customer activity, keeping projects on track, and ensuring customers receive clear, proactive communication in a fast-paced manufacturing environment. This is a hands-on leadership role where you will coach and support Account Managers, act as the first point of contact for customer issues and become the trusted person the Head of Commercial can confidently hand operational responsibility over to as the business continues to scale.
What You’ll Be Doing
- Act as the primary point of escalation for customer enquiries, issues and operational challenges
- Build and maintain strong relationships with key B2B customers through proactive communication and excellent service
- Coordinate customer projects
Customer Service Manager in Medway employer: Found Recruitment Solutions Ltd
Join a rapidly growing food manufacturing business that values its employees and fosters a collaborative work culture. As a Customer Service Manager, you will benefit from a competitive salary, opportunities for professional growth, and the chance to make a significant impact in a dynamic environment. With a supportive team and a focus on clear communication, this role offers a rewarding experience where your contributions are recognised and valued.
Contact Details:
Found Recruitment Solutions Ltd Recruitment Team
