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For Companies At a Glance
- Tasks: Manage customer relationships and ensure excellent service in a fast-paced environment.
- Company: Growing food manufacturing business with a focus on collaboration and customer excellence.
- Benefits: Competitive salary, supportive culture, and opportunities for commercial development.
- Other info: Fast-paced role with real opportunities for growth and continuous improvement.
- Why this job: Be the key contact for customers and drive success while enhancing your skills.
- Qualifications: Experience in account management or customer service with strong people skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Maidstone, Kent
Salary: £40,000 - £50,000
Hours: Monday to Friday
Are you customer driven, highly organised and confident managing relationships in a fast-paced commercial environment? A growing food manufacturing business is looking for a proactive and people focused Account Manager to join their Commercial team. This role plays a key part in building strong, long term customer relationships, ensuring excellent service levels and supporting revenue growth across the business. This is a great opportunity for someone who enjoys being customer facing, thrives on collaboration and wants to develop their commercial skill set within a supportive and ambitious business.
What You’ll Be Doing
- Act as the main point of contact for customer queries, issues and order updates
- Build and maintain strong relationships through regular customer meetings and clear communication
- Manage customer expectations by providing accurate updates on orders, timelines and business activity
- Resolve customer issues and complaints, escalating internally where required to ensure timely resolution
- Work cross functionally with Production, NPD, Logistics, Procurement and Sales to ensure orders are delivered on time and in full
- Support production planning by relaying customer forecasts, requests and scheduling information
- Work closely with Sales and Account Owners to provide consistent communication across all aspects of the account
- Develop a strong understanding of customer needs to identify opportunities for growth within existing accounts
- Support quotation activity, NPD reformulations and pricing where required
- Process sales orders and develop strong working knowledge of internal systems
- Track KPIs, customer satisfaction and account performance to drive continuous improvement
What’s In It for You
- Opportunity to work in a highly collaborative commercial team
- Exposure to customers, NPD and cross functional projects
- A fast-paced environment with real opportunity to develop commercially
- Supportive culture focused on continuous improvement and right first time delivery
Your Background
- Experience in a similar account management, customer service or commercial role
- Strong people skills with the ability to build relationships at all levels
- High attention to detail with excellent organisational skills
- Comfortable working cross functionally and managing multiple priorities
- Confident using Excel and business systems
- Analytical mindset with the ability to manage reporting, pricing and cost considerations
- A proactive, solutions focused attitude with strong communication skills
- Ability to work under pressure in a fast-paced environment
Join a Business That Invests in You
You will be joining a growing food manufacturing business that values collaboration, ownership and customer excellence. This role offers the chance to play a key part in customer success while developing your commercial and relationship management skills.
Account Manager in Clapham employer: Found Recruitment Solutions Ltd
Contact Detail:
Found Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Clapham
✨Tip Number 1
Network like a pro! Reach out to people in the food manufacturing industry on LinkedIn or at local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your customer-focused approach and how you’ve successfully managed relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager in Clapham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in customer service and relationship management, as these are key for us. Use specific examples that showcase your skills in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background aligns with our needs. Be sure to mention your proactive approach and ability to manage multiple priorities.
Showcase Your People Skills: Since this role is all about building relationships, make sure to highlight your strong people skills. Share anecdotes that demonstrate your ability to connect with customers and resolve issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Found Recruitment Solutions Ltd
✨Know Your Customer
Before the interview, research the company’s customer base and their needs. Understanding who they serve and what challenges they face will help you demonstrate your customer-focused mindset and show that you're ready to build strong relationships.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple priorities in previous roles. Use specific situations where your organisational skills led to positive outcomes, especially in fast-paced environments, to highlight your ability to thrive under pressure.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this role involves regular communication with customers and cross-functional teams, being able to convey information effectively will be key. Consider doing mock interviews to refine your communication style.
✨Demonstrate a Solutions-Focused Attitude
Be ready to discuss how you've resolved customer issues in the past. Highlight your proactive approach and analytical mindset by sharing specific examples where you identified problems and implemented effective solutions, showcasing your ability to drive continuous improvement.