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For Companies At a Glance
- Tasks: Manage customer relationships and ensure excellent service in a fast-paced environment.
- Company: Growing food manufacturing business with a focus on collaboration and customer excellence.
- Benefits: Competitive salary, supportive culture, and opportunities for commercial development.
- Other info: Fast-paced role with real opportunities for growth and continuous improvement.
- Why this job: Be the key contact for customers and drive success while enhancing your skills.
- Qualifications: Experience in account management or customer service with strong people skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Maidstone, Kent
Salary: £40,000 - £50,000
Hours: Monday to Friday
Are you customer driven, highly organised and confident managing relationships in a fast-paced commercial environment? A growing food manufacturing business is looking for a proactive and people focused Account Manager to join their Commercial team. This role plays a key part in building strong, long term customer relationships, ensuring excellent service levels and supporting revenue growth across the business. This is a great opportunity for someone who enjoys being customer facing, thrives on collaboration and wants to develop their commercial skill set within a supportive and ambitious business.
What You’ll Be Doing
- Act as the main point of contact for customer queries, issues and order updates
- Build and maintain strong relationships through regular customer meetings and clear communication
- Manage customer expectations by providing accurate updates on orders, timelines and business activity
- Resolve customer issues and complaints, escalating internally where required to ensure timely resolution
- Work cross functionally with Production, NPD, Logistics, Procurement and Sales to ensure orders are delivered on time and in full
- Support production planning by relaying customer forecasts, requests and scheduling information
- Work closely with Sales and Account Owners to provide consistent communication across all aspects of the account
- Develop a strong understanding of customer needs to identify opportunities for growth within existing accounts
- Support quotation activity, NPD reformulations and pricing where required
- Process sales orders and develop strong working knowledge of internal systems
- Track KPIs, customer satisfaction and account performance to drive continuous improvement
What’s In It for You
- Opportunity to work in a highly collaborative commercial team
- Exposure to customers, NPD and cross functional projects
- A fast-paced environment with real opportunity to develop commercially
- Supportive culture focused on continuous improvement and right first time delivery
Your Background
- Experience in a similar account management, customer service or commercial role
- Strong people skills with the ability to build relationships at all levels
- High attention to detail with excellent organisational skills
- Comfortable working cross functionally and managing multiple priorities
- Confident using Excel and business systems
- Analytical mindset with the ability to manage reporting, pricing and cost considerations
- A proactive, solutions focused attitude with strong communication skills
- Ability to work under pressure in a fast-paced environment
Join a Business That Invests in You
You will be joining a growing food manufacturing business that values collaboration, ownership and customer excellence. This role offers the chance to play a key part in customer success while developing your commercial and relationship management skills.
Account Manager employer: Found Recruitment Solutions Ltd
Contact Detail:
Found Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the food manufacturing industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its customers. Understand their needs and challenges, so you can show how your skills can help build strong relationships and drive growth. We want you to shine!
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to be clear and confident when dealing with customers. Role-play common scenarios with a friend or family member to get comfortable with handling queries and complaints.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in customer service and account management, and don’t forget to mention any relevant skills that match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for building customer relationships and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your People Skills: In your application, emphasise your strong people skills and ability to manage relationships. We want to see examples of how you've successfully navigated customer queries or resolved issues in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Found Recruitment Solutions Ltd
✨Know Your Customer
Before the interview, research the company and its customers. Understand their needs and challenges in the food manufacturing sector. This will help you demonstrate your customer-focused mindset and show that you're ready to build strong relationships.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple priorities in previous roles. Use specific situations where your organisational skills led to successful outcomes, especially in fast-paced environments. This will highlight your ability to thrive under pressure.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role involves regular communication with customers and cross-functional teams, being able to convey information effectively is crucial. Consider doing mock interviews to refine your communication style.
✨Demonstrate a Solutions-Focused Attitude
Be ready to discuss how you've resolved customer issues in the past. Highlight your proactive approach and analytical mindset. This will show that you can handle complaints and find solutions, which is key for an Account Manager in a dynamic environment.