PAID SOCIAL ACCOUNT MANAGER in London

As a Paid Social Account Manager, you'll take the lead on campaign planning and performance for your client accounts, managing activity across Meta, TikTok, LinkedIn, Pinterest, Reddit, and X. You'll develop and implement strategic roadmaps, optimise performance, and ensure campaigns are executed to the highest standard.

This role is all about building strong client relationships—acting as a trusted advisor while also guiding Paid Social Executives to deliver consistently excellent work. You'll have the opportunity to collaborate with senior team members on strategy, while developing your own leadership skills through mentoring and knowledge-sharing.

WHAT YOU WILL BE DOING

• Account Management – Lead campaign activation, optimisation, and reporting across paid social platforms.
• Performance Audits – Conduct account hygiene checks and identify opportunities for improvement.
• Creative Collaboration – Write briefs, oversee ad copy, and ensure asset quality through design partnerships.
• Budget & Testing – Monitor pacing, manage bidding strategies, and run A/B tests to refine impact.
• Client Communication – Act as the first point of contact for day-to-day updates, ensuring transparency and reliability.
• Strategy & Planning – Contribute to forecasts, roadmaps, and tactical recommendations that drive business outcomes.
• Relationship Building – Nurture client trust by offering clear, insightful explanations of campaign performance and next steps.
• Team Management – Line-manage Paid Social Executives, delivering feedback, 1:1s, and personalised development plans.
• AI Integration – Champion the responsible use of AI, embedding tools into workflows to enhance delivery and client experience.

WHAT MAKES THE PAID SOCIAL TEAM AT FOUND SPECIAL?

The Found team is a powerhouse of incredibly talented, creative and data-driven individuals who thrive on innovation and precision. Collaboration is at the heart of everything we do—we work as a tight-knit team, always ready to lend a hand when needed and champion each other's successes. We're passionate about sharing knowledge, believing it's the key to continuous growth and self-improvement. Open to exploring new opportunities and testing fresh ideas, we remain relentlessly focused on delivering exceptional results for our clients.

HOW DOES THE TEAM WORK?

You'll collaborate with Senior Account Managers and Account Directors to deliver high-quality campaigns while coaching and supporting Paid Social Executives. The team operates with a balance of independence and collaboration—everyone owns their work but is empowered to share learnings, test ideas, and work cross-channel with PPC, SEO, CRO, and Data colleagues.

WHAT DOES IT TAKE TO BE A PAID SOCIAL SUPERSTAR?

• Proactive & Strategic – Anticipates challenges, spots opportunities, and drives continuous optimisation.
• Strong Leadership – Guides and develops Executives with empathy, clear feedback, and mentorship.
• Accountability & Ownership – Takes responsibility for client outcomes and overall account success.
• Effective Communicator – Explains insights and recommendations with clarity and confidence.
• Collaborative & Adaptive – Works seamlessly with cross-channel teams to deliver integrated campaigns.
• Data-Driven – Uses performance insights to shape decisions and improve outcomes.
• Results-Oriented – Focused on delivering measurable improvements across KPIs.
• Resilient & Solution-Focused – Thrives under pressure, maintaining composure and problem-solving skills.
• Continuously Curious – Keeps up with platform updates and industry trends, applying new learnings proactively.

WHAT IS THE INTERVIEW PROCESS?

Our interview process is designed to be supportive and transparent:

• Initial Chat – A short call with our Talent Team to learn more about you and answer your questions. (10-15mins)
• First Stage Interview – A deeper conversation with Paid Social team members to explore your skills and ways of working. (30-45mins)
• Task/Case Study – A chance to demonstrate your strategic thinking and approach to client challenges. (1hr)

PERKS AND BENEFITS

• Dynamic, Flexible Working – Work is what we do, not where we do it. We believe in having a working environment where we thrive and can do our best work, whether that is at home, in the office or on the beach.
• Private Medical Insurance – We support your health and wellbeing with either a cash pot or enhanced medical insurance to help with both medical and dental needs.
• Financial Wellbeing Coaching – Access to Bippit which provides access to professionally qualified coaches who assist with household financial accounts, budget monitoring, and creating holistic financial plans for all aspects of life.
• 1-1 Counselling & Mental Health Support – Supporting your mental health, you will have access to six 1-1 sessions of therapy, plus access to self-directed content and frequent live workshops with Oliva for life.
• Subsidised Gym Membership – Access to a platform of multiple gyms across the UK.
• Enhanced Parental Leave – We offer competitive packages to support our team with big life changes with up to 6 months enhanced primary caregiver pay and 6 weeks secondary caregiver pay.
• Interchangeable Bank Holidays – We have a global multicultural team, so everyone gets the choice to swap bank holidays to cultural/religious days that are important to them.
• Matchable Partnership – Two paid volunteering days via Matchable, a platform that promotes social impact by connecting individuals with meaningful community volunteering opportunities.
• Work from Abroad – Up to 30 days a year working from another country.
• Personalised Career Progression – We know that progression is highly individual. You'll have a personalised development plan with meaningful, impactful training opportunities.
• And lots more!

At Found, we're passionate about building a team of talented individuals from all walks of life who share the skills and drive to help us achieve our mission. That's why we're committed to a hiring process free from judgment, prejudice, or bias. We encourage everyone to apply for our roles—your gender identity, race, ethnicity, sexual orientation, age, or background will never impact how your application is considered. We're dedicated to fostering an inclusive culture where everyone feels empowered to do their best work, enjoy their journey, and truly feel they belong.