At a Glance
- Tasks: Manage key retail customer relationships and lead technical meetings.
- Company: Rapidly growing fresh produce business with a focus on innovation.
- Benefits: Salary up to £60,000, hybrid work, travel expenses covered, and career progression.
- Other info: Enjoy autonomy and direct exposure to senior leadership in a dynamic environment.
- Why this job: Become a trusted technical partner and shape the future of food manufacturing.
- Qualifications: Strong technical knowledge and relationship-building skills required.
The predicted salary is between 50000 - 60000 £ per year.
- Technical Account Manager
- Fresh Produce | Food Manufacturing | Monday - Friday
Salary
£50,000 - £60,000 + Business Travel Expenses
Location
West Midlands | Hybrid | UK Travel + International Travel
We're recruiting on behalf of an ambitious and rapidly growing fresh produce business that is investing heavily in its future.
As part of that growth, they're creating an exciting new Technical Account Manager position that will become a key part of their Technical Leadership team.
This isn't your typical Technical Manager role.
Yes, you'll use your technical expertise every day, but what really sets this opportunity apart is the chance to become the trusted technical partner for some of the UK's leading retail customers.
You'll own customer relationships from a technical perspective, represent the business externally, influence technical strategy, travel across the UK and internationally, and play a major role in supporting the next phase of growth.
The Opportunity
Reporting directly to the Technical Director, you'll become the technical lead for a portfolio of retail customer accounts, building long-term partnerships based on trust, collaboration and technical excellence.
This is a highly autonomous role where you'll have the freedom to make the position your own while working alongside senior leadership to drive continuous improvement, strengthen customer relationships and support exciting new product launches.
With around 50% of your time spent visiting customers and the remainder across the office and manufacturing site, no two weeks will ever look the same.
The role also offers regular UK travel together with international visits to suppliers and customers across Europe.
- What You'll Be Doing
- Managing key retail customer relationships from a technical perspective.
- Acting as the main technical contact for customer accounts.
- Building long-term partnerships through outstanding customer engagement.
- Leading customer technical meetings, reviews and site visits.
- Preparing and presenting KPI reports, trend analysis and improvement plans.
- Managing customer complaints through to successful resolution.
- Reviewing retailer standards and communicating requirements across the business.
- Supporting NPD projects and product launches.
- Working closely with Commercial, Operations and Technical teams.
- Driving continuous improvement across food safety, quality and customer performance.
- Supporting new business opportunities and customer tenders.
- Travelling throughout the UK and internationally to strengthen customer relationships.
About You
We're looking for someone who combines strong technical knowledge with exceptional relationship-building skills.
You'll already have experience working with UK retailers and be confident discussing retailer standards, technical compliance and quality expectations.
You'll be someone who can build trust, influence decisions, professionally challenge where appropriate and become a valued technical advisor rather than simply reacting to issues.
You'll likely come from a background such as
- Technical Account Manager
- Factory Technical Manager
- Technical Services Manager
- Senior Technical Manager
- Customer-Facing Technical Manager
Experience within chilled food or fresh produce manufacturing together with strong retailer knowledge will be highly advantageous.
- What's On Offer
- Hybrid working.
- Business travel expenses covered.
- Regular UK customer travel.
- International travel across Europe.
- Newly created role with genuine autonomy.
- Direct exposure to senior leadership.
- Opportunity to shape and develop the position.
- Long-term career progression within a growing food manufacturing business.
- The chance to become the technical face of an ambitious and highly respected business.
If you're passionate about food, thrive on building customer relationships and want to play a key role in a business that's investing in its future, we'd love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Birmingham
✨Join Food Science Communities
Get involved in food science forums and communities, both online and offline. Platforms like LinkedIn Groups or Reddit can be goldmines for job leads and valuable insights. Plus, you’ll connect with other food enthusiasts who might even point you towards openings at companies like Found Food & Drink.
✨Attend Industry Conferences and Workshops
Check out exhibitions and workshops in the food science sector. Events like the International Congress on Food Technology are not just knowledge hubs, but also great networking opportunities. You never know who you might bump into – perhaps a hiring manager from Found Food & Drink!
✨Show Off Your Passion for Food Tech
Start a blog or social media channel showcasing innovative food science projects or trends. This not only showcases your expertise but also raises your visibility in the field. When you apply for a role at companies like Found Food & Drink, they’ll see you’re proactive and truly passionate about food technology.
✨Leverage University Career Services
If you're fresh out of uni, make use of your career services! They often have exclusive job boards and connections with companies looking for graduates. Don't forget to mention your interest in roles like those at Found Food & Drink, and they might have insider tips or referrals just for you!
We think you need these skills to ace Technical Account Manager in Birmingham
Some tips for your application 🫡
Showcase Your Relevant Projects:When applying for a role in food science and technology at Found Food & Drink, make sure to highlight any relevant projects or research you've worked on. Whether it’s a dissertation, a lab experiment, or a product development idea, detail these experiences to demonstrate your hands-on skills in the field—employers love to see practical applications of your knowledge!
Highlight Technical Skills:In the food science and technology industry, technical skills are key. Be sure to list any specific skills you have related to food safety, quality control, or food processing technologies on your CV. Also, mention any software or analytical tools you’re proficient in, as this shows you're ready to hit the ground running at Found Food & Drink.
Tailor Your Cover Letter:As this is a full-time position, your cover letter should convey not just why you want the job, but also how you fit into the company's vision. Talk about your passion for food science and how your background uniquely positions you to contribute to Found Food & Drink. Make it personal and compelling!
Include Certifications:If you have any certifications related to food science, safety, or technology, be sure to mention them. These can really set you apart from other candidates! List them prominently on your CV and discuss how they relate to the role at Found Food & Drink. It shows you're committed to your professional development.
How to prepare for a job interview at Found Food & Drink
✨Know Your Lab Tech!
Given that you’re diving into food science and technology, brush up on the specific technologies and lab equipment mentioned in the job description. Familiarising yourself with tools like gas chromatography or texture analyzers will show that you’re serious about the technical side of things.
✨Show Off Your Project Experience
Prepare to discuss any relevant projects or research you've undertaken in food science. Whether it’s developing a new recipe, conducting taste tests, or analysing nutritional content, having tangible examples can really show off your expertise and passion for the field.
✨Emphasise Your Soft Skills
Don't underestimate the importance of teamwork and communication in food science roles. Be ready to highlight instances where you’ve effectively collaborated with others or communicated complex scientific ideas clearly. This can make a huge difference in landing that full-time gig!
✨Stay Up-to-Date with Industry Trends
Make sure you’re clued up about the latest trends in food science and technology — think sustainability, food safety, and innovative processing techniques. Discussing these topics during your interview can demonstrate your enthusiasm for the field and how you can contribute to Found Food & Drink’s mission.
