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For Companies At a Glance
- Tasks: Lead transport operations for NHS, ensuring top-notch service and performance.
- Company: Join a dynamic team supporting public sector logistics across England.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for growth.
- Why this job: Make a real impact in public health while developing your leadership skills.
- Qualifications: Experience in supply chain logistics and strong analytical skills required.
- Other info: Based in Durham/Newcastle with a focus on customer satisfaction and safety.
The predicted salary is between 52000 - 78000 £ per year.
This is an excellent opportunity to join an outsourced Public Sector client in a Logistics Operations Manager appointment. You will have responsibility for several large regional contracts (across England) ensuring all KPIs are achieved and be the main point of contact for your customers/trusts/regions providing UK road transportation services to NHS/Public Sector customers.
Key Areas:
- Leadership & People management
- Planning, Operations & H&S – full responsibility
- Customer Service / Client Management
- P&L – commercials – contract management - contract growth
- Managing specialist vehicles
- Delivering outstanding customer service
The key responsibilities:
- Manage and oversee resources, including strategies for building and updating fleets, hiring, training, keeping, and meeting customer demand based on set performance goals.
- Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings/costings, client & team management).
- Act as main point of contact on a national level to develop and exceed customer expectations.
- Ensure adherence to safety, legal, and policy standards through fleet audits, operational safety measures, and meeting health and safety goals and performance benchmarks.
- Provide operational solutions that exceed customer expectations based on set performance goals, including managing fleets and drivers at all locations, handling deliveries, optimizing routes between sites and home drop-offs, while also offering additional services to meet budget goals.
- Assist in developing budget goals and initiatives to seize opportunities through collaborative efforts.
- Effectively communicate and distribute the strategic plan, which is divided into specific, measurable tasks at the site level, to ensure the team understands their roles in achieving the broader strategy and are motivated to perform their tasks with purpose.
- Facilitate the natural expansion of the business by conducting Supply Chain Mapping analyses and developing Joint Account Plans, and by supporting the design and development of solutions for new business ventures aimed at achieving sustainable growth.
- Showcase strong leadership in people by providing coaching, mentoring, and developing team members.
- Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets.
Person Specification:
- Previous experience of working within a supply chain logistics environment
- Previous experience of specialist vehicle multi customer operation
- Good analytical and numerical skills
- Good knowledge of Microsoft / Excel applications
Transport Operations Manager - Public Sector / NHS employer: Found Consultancy
Contact Detail:
Found Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Operations Manager - Public Sector / NHS
✨Tip Number 1
Network with professionals in the NHS and public sector logistics. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in public sector transportation. Being knowledgeable about current issues will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed logistics operations in the past. Highlight your leadership skills and ability to meet KPIs, as these are crucial for the Transport Operations Manager role.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our goals will show that you're not just looking for any job, but that you're genuinely interested in contributing to our success.
We think you need these skills to ace Transport Operations Manager - Public Sector / NHS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain logistics and management of specialist vehicles. Use specific examples that demonstrate your leadership skills and ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience in customer service, financial management, and operational solutions, and explain how you can exceed customer expectations.
Highlight Relevant Skills: In your application, clearly outline your analytical and numerical skills, as well as your proficiency in Microsoft Excel. These are crucial for the role and should be prominently featured.
Showcase Leadership Experience: Provide examples of your previous leadership roles, particularly in coaching and mentoring team members. This will demonstrate your capability to manage and motivate a team effectively.
How to prepare for a job interview at Found Consultancy
✨Showcase Your Leadership Skills
As a Transport Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff in previous roles. Highlight your coaching and mentoring experiences to show you can develop team members effectively.
✨Understand the Public Sector Landscape
Familiarise yourself with the specific challenges and regulations within the NHS and public sector transportation. Be ready to discuss how your experience aligns with these requirements and how you can contribute to improving service delivery and compliance.
✨Prepare for Financial Discussions
Since you'll be responsible for P&L and contract management, brush up on your financial acumen. Be prepared to discuss how you've met financial targets in the past and how you plan to manage budgets and drive profitability in this role.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to share specific examples of how you've exceeded customer expectations in previous positions. Discuss strategies you've implemented to enhance client relationships and ensure high service standards.
