Transport Operations Manager

Transport Operations Manager Salary: £47,500k – £52,500k package Type: Full time permanent Location: North West / Warrington / M6 / M62 Immediate hire This is an excellent opportunity to join a large European organisation in a Transport Operations Manager role. You will have responsibly for drivers, fleet management & large client contracts ensuring all KPI’s are achieved + be the main point of contact for your customers, providing support to road, Sea & Rail freight throughout the UK / Europe from your region. This is a new additional role to the logistics team and you will be able to add real value to the FMCG organisation. Key Areas: – · CPC qualifications · Leadership, People & fleet Management · Customer Service / Client Management · Maximising commercial opportunities and contract growth · Compliance The key responsibilities: – • Driver Management – effective performance management, coach & support • Hold disciplinary and grievance hearings in line with company policies. • Manage MPG performance and driving efficiency records, implement improvement actions where required. • Responsibility for your fleet WTD & Tachograph Infringements. • Manage heath & safety investigations • Monitor and review fleet ensuring vehicle maintenance is planned effectively • Customer – develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPI’s are prepared and targets for performance reviews are met. • Act as main point of contact on a regional level to develop and exceed customer expectations. • Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets. • Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management • Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers. • Team management – Drivers • Leadership & Management – Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication. • Manage internal and external customer service against a standard set of KPIs & budgets • Adherence to all maintenance related activity working closely with the operations team to achieve full compliance Person Specification: – · Previous experience of working within a supply chain logistics environment · Previous experience of FMCG multi customer operation · Good analytical and numerical skills · Good knowledge of Microsoft / Excel applications