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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling calls and emails with flair.
- Company: Join a large organisation that values customer connections and teamwork.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Why this job: This role offers a chance to make a real impact while developing your skills in a dynamic setting.
- Qualifications: Bring your excellent customer service skills and knowledge of Microsoft products.
- Other info: Immediate hire available; perfect for those looking to kickstart their career!
Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly.
Salary: £28,000
Full time permanent – normal business hours – Monday / Friday
Hybrid WFH 3/2 option after 6 months
Location: Stockton
Immediate hire
This is an excellent opportunity to join a large organisation in a Customer Client Coordinator role. You will be the first point of contact for customers and work as a liaison between the internal account managers, planners and customers.
Main responsibilities:
- Answering and processing all incoming sales calls and emails
- Following up via call or email to all prospects and quotes
- Manage a busy inbox to ensure customer enquiries are handled quickly and effectively
- Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations
- Provide stock reports and handle stock queries
- Provide courier tracking status and updates to customers
- Communicate with customers using phone or email
- Build trust and loyalty with customers, going the extra mile to exceed customers’ expectations
- Liaise with internal departments to deliver customer’s expectations
- Arranging call backs with clients to assist the quoting process where required
Person Specification:
- Excellent customer service skills
- Good knowledge of Microsoft / Excel applications
- Clear communication skills, both verbal and written
Customer / Client Coordinator employer: Found Consultancy
Contact Detail:
Found Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer / Client Coordinator
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what we stand for at StudySmarter will help you align your responses during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer / Client Coordinator, you'll need to convey information clearly and effectively, so consider role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Brush up on your Microsoft Excel skills. Since this role requires good IT skills, being comfortable with spreadsheets and data management will give you an edge. You might even want to create a few practice spreadsheets to showcase your abilities.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Customer / Client Coordinator
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the Customer / Client Coordinator position. Make sure you understand the key responsibilities and person specification to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service and administration. Provide specific examples of how you've successfully managed customer enquiries and liaised with different departments.
Showcase IT Skills: Since the role requires good knowledge of Microsoft and Excel applications, mention any relevant skills or certifications you have. If you've used these tools in previous roles, include examples of how they helped you achieve results.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role. Address how you can build trust and loyalty with customers, and how you plan to exceed their expectations based on the job requirements.
How to prepare for a job interview at Found Consultancy
✨Showcase Your Customer Service Skills
As a Customer / Client Coordinator, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate IT Proficiency
Since the role requires good knowledge of Microsoft and Excel applications, make sure to highlight your experience with these tools. You might even want to mention any specific projects where you used these skills effectively.
✨Communicate Clearly
Clear communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing answers to common interview questions that require you to explain processes or experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you manage customer expectations. Think of situations where you went the extra mile for a customer and be ready to discuss them in detail.
