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- Tasks: Be the go-to person for customers, handling calls and emails with ease.
- Company: Join a large organization that values customer relationships and teamwork.
- Benefits: Enjoy a hybrid work model after 6 months and a competitive salary.
- Why this job: This role offers a chance to build trust with customers and make a real impact.
- Qualifications: Strong customer service skills and proficiency in Microsoft Excel are essential.
- Other info: Immediate hire available; perfect for those looking to kickstart their career!
Customer / Client Coordinator Salary £28,000k Full time permanent – normal business hours – Monday / Friday Hybrid WFH 3/2 option after 6 months Location: Stockton Immediate hire This is an excellent opportunity to join a large organisation in a Customer Client Coordinator role. You will be the first point of contact for customers and work as a liaison between the internal account managers, planners and customers. Key Arears: – * Administration * Customer Services * IT skills, excel & Microsoft products Main responsibilities: – * Answering and processing all incoming sales calls and emails * Following up via call or email to all prospects and quotes * Manage a busy inbox to ensure customer enquiries are handled quickly and effectively * Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations * Provide stock reports and handle stock queries * Provide courier tracking status and updates to customers * Communicate with customers using phone or email * Build trust and loyalty with customers, going the extra mile to exceed customers’ expectations * Liaise with internal departments to deliver customer’s expectations * Arranging call backs with clients to assist the quoting process where required Person Specification: – * Excellent customer service skills * Good knowledge of Microsoft / Excel applications * Clear communication skills, both verbal and written
Locations
Customer / Client Coordinator employer: Found Consultancy
Contact Detail:
Found Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer / Client Coordinator
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you communicate effectively with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Brush up on your IT skills, especially in Microsoft Excel and other Microsoft products. Being proficient in these tools will not only help you manage customer inquiries but also streamline your administrative tasks.
✨Tip Number 4
Showcase your ability to build trust and loyalty with customers. Think of examples from your past experiences where you went the extra mile to exceed customer expectations, as this will resonate well with the hiring team.
We think you need these skills to ace Customer / Client Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize your IT skills, particularly with Microsoft products and Excel, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to build trust with customers. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Experience: In your application, focus on your experience managing customer inquiries and liaising with different departments. Provide examples of how you have effectively handled busy workloads and met deadlines.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and professional communication is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at Found Consultancy
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build trust and exceed customer expectations.
✨Demonstrate Your IT Proficiency
Make sure to discuss your experience with Microsoft products, especially Excel. You might be asked about how you use these tools in your daily tasks, so be ready to provide examples of how you've utilized them to improve efficiency or manage data.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple tasks. Think of scenarios where you had to prioritize customer requests or coordinate with different departments to meet deadlines, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, demonstrating your verbal communication skills.
