At a Glance
- Tasks: Lead the commercial strategy for customer loyalty and rewards in a dynamic fashion retail environment.
- Company: Innovative fashion retailer with a focus on customer loyalty and growth.
- Benefits: Competitive salary up to £160,000 plus bonuses and hybrid working.
- Other info: Fast-paced environment with strong leadership support for innovative ideas.
- Why this job: Take full ownership of impactful loyalty programmes that drive real revenue.
- Qualifications: Proven experience in CRM, loyalty, and growth within retail or e-commerce.
The predicted salary is between 160000 - 160000 € per year.
The location: London (hybrid, max 2 days in office)
The salary: Up to £160,000 + bonus
The business: Fashion retailer. Senior hire to own the commercial strategy for Loyalty, covering membership, rewards and CRM, at scale. This is a role with real ownership, focused on driving revenue and repeat behaviour, not just engagement. You’ll be backed by leadership that genuinely values loyalty and gives you space to build properly, move quickly, and have real commercial impact.
Why join?
- Full ownership of a membership and rewards programme at scale
- Clear link to revenue, not just marketing metrics
- Leadership that backs product-led, commercial thinking and fast execution
You’ll need…
- Strong experience in CRM / loyalty / growth in retail or high-frequency ecomm
- Track record of building or scaling a membership / rewards programme and driving retention, frequency and CLV
- Hands-on experience with reward mechanics (points, cashback, tiers, offers), plus segmentation and personalisation tied to revenue
- Comfortable working closely with product/tech in a fast-paced, omni-channel environment, shipping and iterating quickly
Sound like you? Drop me a message or email.
Head of Customer Growth in Slough employer: Found By Few
As a leading fashion retailer based in London, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their roles. With a strong focus on customer loyalty and growth, we offer competitive salaries, hybrid working options, and the opportunity to make a tangible impact on our commercial strategy. Join us to be part of a team that values creativity, collaboration, and personal development, all while enjoying the vibrant atmosphere of one of the world's fashion capitals.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Growth in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their loyalty programmes and think about how you can contribute to their growth. We want you to show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in CRM and loyalty. We suggest rehearsing with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Customer Growth in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer Growth. Highlight your experience in CRM, loyalty, and growth strategies in retail. We want to see how you've driven revenue and retention in past roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about loyalty programmes and how your skills align with our vision. We love seeing genuine enthusiasm for the role and the business.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your impact. Numbers speak volumes, so if you’ve increased retention rates or revenue through a loyalty programme, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Found By Few
✨Know Your Numbers
Make sure you come prepared with key metrics and examples from your past experiences. Be ready to discuss how you've driven revenue, retention, and customer lifetime value in previous roles. This will show that you understand the commercial side of loyalty programmes.
✨Showcase Your Strategy
Prepare to talk about your vision for a membership and rewards programme. Think about how you would approach segmentation and personalisation. Having a clear strategy will demonstrate your ability to take ownership and drive results.
✨Familiarise Yourself with Reward Mechanics
Brush up on different reward mechanics like points, cashback, and tiers. Be ready to discuss how these can be effectively implemented to enhance customer loyalty. Showing your hands-on experience here will set you apart.
✨Engage with Product and Tech
Since this role involves working closely with product and tech teams, think of examples where you've collaborated cross-functionally. Highlight your ability to ship and iterate quickly in a fast-paced environment, as this is crucial for success in this position.
