At a Glance
- Tasks: Lead the commercial strategy for customer loyalty and rewards in a dynamic fashion retail environment.
- Company: Innovative fashion retailer with a focus on customer loyalty and growth.
- Benefits: Competitive salary up to £160,000 plus bonuses and hybrid working.
- Other info: Fast-paced environment with strong leadership support for innovative strategies.
- Why this job: Take full ownership of impactful loyalty programmes that drive real revenue.
- Qualifications: Proven experience in CRM, loyalty, and growth within retail or e-commerce.
The predicted salary is between 160000 - 160000 € per year.
The location: London (hybrid, max 2 days in office)
The salary: Up to £160,000 + bonus
The business: Fashion retailer. Senior hire to own the commercial strategy for Loyalty, covering membership, rewards and CRM, at scale. This is a role with real ownership, focused on driving revenue and repeat behaviour, not just engagement. You’ll be backed by leadership that genuinely values loyalty and gives you space to build properly, move quickly, and have real commercial impact.
Why join?
- Full ownership of a membership and rewards programme at scale
- Clear link to revenue, not just marketing metrics
- Leadership that backs product-led, commercial thinking and fast execution
You’ll need…
- Strong experience in CRM / loyalty / growth in retail or high-frequency ecomm
- Track record of building or scaling a membership / rewards programme and driving retention, frequency and CLV
- Hands-on experience with reward mechanics (points, cashback, tiers, offers), plus segmentation and personalisation tied to revenue
- Comfortable working closely with product/tech in a fast-paced, omni-channel environment, shipping and iterating quickly
Sound like you? Drop me a message or email phoebe@foundbyfew.com
Head of Customer Growth employer: Found By Few
As a leading fashion retailer based in London, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their roles. With a strong focus on customer loyalty and growth, we offer competitive salaries, hybrid working options, and the opportunity to make a tangible impact on our commercial strategy. Join us to be part of a team that values creativity, collaboration, and personal development, all while enjoying the vibrant atmosphere of one of the world's fashion capitals.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Growth
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry, especially those who have experience in CRM and loyalty. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company’s current loyalty programmes and think of innovative ideas you could bring to the table. Show them you’re not just about engagement but real revenue growth!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email highlighting a key point from your conversation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Customer Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer Growth. Highlight your experience in CRM, loyalty, and growth in retail or e-commerce. We want to see how you've driven revenue and retention in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about loyalty programmes and how your skills align with our vision. We love seeing genuine enthusiasm for the role and the business.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to scale membership and rewards programmes. Numbers speak volumes, so include metrics that show your impact on retention and customer lifetime value.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Found By Few
✨Know Your Numbers
Make sure you come prepared with key metrics and examples from your previous roles. Be ready to discuss how you've driven revenue, retention, and customer lifetime value in past positions. This will show that you understand the commercial side of loyalty programmes.
✨Showcase Your Strategy
Prepare to talk about your vision for a membership and rewards programme. Think about how you would approach segmentation and personalisation. Having a clear strategy will demonstrate your ability to take ownership and drive results.
✨Familiarise Yourself with Reward Mechanics
Brush up on different reward mechanics like points, cashback, and tiers. Be ready to discuss how these can be effectively implemented to enhance customer loyalty and engagement. This knowledge will highlight your hands-on experience in the field.
✨Engage with Product and Tech
Since this role involves working closely with product and tech teams, think of examples where you've collaborated cross-functionally. Be prepared to discuss how you’ve shipped and iterated quickly in a fast-paced environment, as this will resonate well with their expectations.
