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- Tasks: Support IT service management and enhance user experience across digital platforms.
- Company: Join Foster + Partners, a leading architecture and design practice.
- Benefits: Innovative culture, career development, and the chance to work on groundbreaking projects.
- Why this job: Make a real impact in a collaborative environment with world-class professionals.
- Qualifications: 2-4 years in IT Service Management or similar, with strong communication and analytical skills.
- Other info: Dynamic role with opportunities for continuous learning and growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
IT Service Engagement Analyst
Foster + Partners, Battersea, London
Join Foster + Partners, one of the world’s most innovative and internationally renowned architecture and design practices, as we shape the digital future of the built environment. We are looking for an IT Service Engagement Analyst to play a key role in elevating the way technology supports our people and projects worldwide.
This is an opportunity to sit at the heart of our IT Service Management Office, driving the adoption of ITIL best practices, improving service delivery, and enhancing the experience of our global users. You’ll work closely with IT leadership, service teams, and the wider business to turn data into insight, design engaging communications, and support continuous improvement across our digital workplace.
You’ll be a key enabler of Foster + Partners’ technology strategy — the go-to person who helps our teams get the very best out of our systems, platforms, and services.
What You’ll Do
- Support the execution of the IT Service Management strategy, aligning IT with business goals.
- Maintain and develop the service catalogue, dashboards, and performance reports.
- Coordinate service review meetings and track progress on service improvement initiatives.
- Collaborate with IT and business teams to enhance processes, user engagement, and digital adoption.
- Lead clear, engaging internal communications — from intranet content to service updates and user guides.
- Monitor user feedback and service data to inform continuous improvement plans.
- Champion knowledge sharing, collaboration, and a first‑class user experience across F+P.
What We’re Looking For
- 2–4 years’ experience in IT Service Management, Business Analysis, or a similar analyst/support role.
- Familiarity with ITIL principles and ITSM frameworks.
- Excellent communication skills with the ability to translate technical information into clear, user‑friendly messaging.
- Strong analytical skills with experience in reporting and interpreting service data.
- Confidence working across teams and building credibility in a collaborative, matrix environment.
- Proficiency in Microsoft 365 (Teams, SharePoint, OneDrive) and intranet/communications platforms.
- Organised, detail‑oriented, and comfortable managing multiple priorities.
Why Foster + Partners?
At Foster + Partners, you’ll work alongside world‑leading architects, engineers, and digital specialists on groundbreaking projects that span continents and sectors. You’ll be part of a culture that celebrates innovation, collaboration, and continuous learning, giving you the opportunity to make a visible impact while developing your career.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology and Engineering
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IT Service Engagement Analyst employer: Foster + Partners
Contact Detail:
Foster + Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Engagement Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Foster + Partners on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into ITIL principles and the latest trends in IT Service Management. Show us you’re not just familiar with the basics but are genuinely passionate about improving user experiences and service delivery.
✨Tip Number 3
When you get that interview, don’t just talk about your skills—share specific examples of how you’ve used data to drive improvements in past roles. We love hearing about real-world impact!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Foster + Partners.
We think you need these skills to ace IT Service Engagement Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Service Engagement Analyst. Highlight your experience in IT Service Management and any familiarity with ITIL principles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it engaging and make sure to connect your past experiences with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects that. Use clear, concise language and avoid jargon. We want to see how you can translate technical information into user-friendly messaging right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Foster + Partners!
How to prepare for a job interview at Foster + Partners
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL principles and frameworks before the interview. Foster + Partners is looking for someone who can drive the adoption of these best practices, so be ready to discuss how you've applied them in your previous roles.
✨Showcase Your Communication Skills
Since you'll be translating technical information into user-friendly messaging, prepare examples of how you've successfully communicated complex ideas in the past. Think about times when your clear communication made a difference in user engagement or service delivery.
✨Demonstrate Analytical Prowess
Foster + Partners values strong analytical skills, so come prepared with examples of how you've reported and interpreted service data. Be ready to discuss specific metrics you've tracked and how they informed continuous improvement plans.
✨Emphasise Collaboration Experience
This role requires working across teams, so highlight your experience in collaborative environments. Share stories that showcase your ability to build credibility and work effectively in a matrix structure, as this will resonate well with their team-oriented culture.
