Business Analyst

A Business Analyst at Foster + Partners supports operational excellence through continuous analysis and improvement of Foster + Partners ways of working. They will make strategic use of processes and technology to drive better outcomes for our people across the numerous activities and systems in use day to day. This is a hands-on role, and the job holder will have technical knowledge of IT applications, be able to learn fast and have experience of working in a technical customer service-based role. The primary focus is to identify, document and solution areas of inefficiency or inconsistency in operations ranging from large scale implementation projects to addressing daily system issues. You will be liaising directly with users, your peers, IT teams, senior stakeholders and external providers. You must be able to work within a team, willing to learn, be self-motivated, proactive, highly-organised and approach work with a human centred mindset.

This role is ideal if you want to:

• Engage with stakeholders at all levels of the business to understand & define problems and opportunities for improvement in both a technical and non-technical capacity
• Work closely with different teams and stakeholders to tackle areas of improvement, developing and maintaining a product or operational road map
• Use industry & Foster + Partners best practice to define complex solution requirements & manage delivery e.g. Development & maintenance of an Agile backlog of work
• Rationalise competing stakeholder requirements to identify the most appropriate solution whilst maintaining a high level of personability and professionalism
• Define business processes in both a technical & human centred manner to support in defining solution scope, and communicating stakeholder responsibilities
• Develop and test workflow, integration, UI and automation code/ scripts for a number of applications as defined in the user stories.
• Engage with the IT change control process to prepare and implement changes to production
• Design and deliver comprehensive change management strategies to improve digital adoption of applications and improve end user productivity
• Enhance analytics and reporting of solution performance, enabling a data-driven service delivery function & fostering continuous improvement
• Lead in the development of training materials and support in conducting training and workshops
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the network
• Establish and promote guidelines, best practices and standards for the support.
• Stay up to date on industry trends, and applicable vendor product roadmap(s) as relevant to our business, to proactively identify opportunities for improvement
• Understanding and use of databases, reporting and production of enterprise applications systems including 'On-Prem' and Cloud Based applications.
• Cut through competing stakeholder requirements to identify the most appropriate solution whilst maintaining a high level of personability and professionalism
• Develop strong relationships with both internal and external stakeholders

What you will bring to the team:

• Fast learning and ability to think laterally
• Proactive thinking and 'can do' attitude regarding problem identification and resolution
• Ability to manage varied workload context and liaise with stakeholders professionally at all times even when under pressure
• Set and maintain high standards for customer service and timely delivery
• Understanding of back-end systems architecture and configuration
• Excellent written and verbal communication skills, including strategic storytelling
• Methodical and accurate with consistent attention to detail
• Excellent organisational skills
• Able to manage sensitive and sometimes confidential information
• Resilient with ability to cope with conflicting demands
• Able to build good relationships at all levels, internally and externally
• Good interpersonal skills and able to work independently and as part of an effective team
• Self-motivated and able to take responsibility
• Experience working in an agile delivery team, with a focus on backlog management, requirement specification, and prioritisation of work
• Ability to produce detailed requirements documentation
• Both understanding of and experience in producing: Business Process Documentation, Service Blueprints, Customer Journeys, Database and Technical architecture diagrams, Business Case & Requirements documents and similar 'BA' centric artefacts
• Ability to draw on and customise a range of methodologies to serve unique goals

What we offer:

We offer a benefits package designed to help you thrive professionally and personally. This includes: private medical insurance for you and your family; life assurance; personal travel insurance; access to a range of wellbeing support, comprising virtual GP services, mental health support and lifestyle coaching; as well as discount programmes for various retailers. On our London campus, we have subsidised catering facilities and host regular social events, and sports activities, for everyone to enjoy. To support you in building a meaningful career, the practice offers opportunities to develop both your technical and non-technical skills through continuous learning, professional development support, and knowledge sharing and insights from experienced colleagues.

If our designs spark your curiosity and you would like to contribute to solving complex challenges with local and global impact, we invite you to join our team. You'll be challenged and inspired, collaborating on extraordinary projects in an environment designed to cultivate excellence.