At a Glance
- Tasks: Manage client relationships, coordinate projects, and ensure smooth delivery of services.
- Company: Growing tech-enabled services business with a focus on client satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Open to diverse backgrounds and those returning to work.
- Why this job: Take ownership of client accounts and make a real impact in a collaborative environment.
- Qualifications: Experience in client-facing roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
📍 Bracknell / Hybrid (minimum 4 days office-based) 💰 £30,000 – £40,000 DOE ⏱️ Full Time
Do you get satisfaction from making things run smoothly for clients? This is a role for someone who thrives on delivery, keeping clients happy, projects on track, and teams aligned. If you’re the kind of person who turns vague requirements into clear actions and genuinely cares about the quality of what goes out the door, read on.
Why This Role?
- Real ownership of client relationships from early on
- Exposure to technology-enabled service delivery across multiple sectors
- A visible role where your contribution genuinely matters
- A collaborative team and experienced leadership who invest in people
- A business that’s growing, with the career development that comes with it
About Us
We’re an established and growing tech-enabled services business working with clients across the charity, commercial and enterprise sectors. We don’t just provide software, we combine our technology with hands-on, account-managed delivery. That means our clients get real people, real relationships, and real outcomes.
The Role
You’ll be the day-to-day point of contact for a portfolio of client accounts, the person clients rely on, and the person internally who makes sure delivery actually happens. This is not a sales role. It’s not about chasing revenue or running marketing campaigns. It’s about being excellent at managing relationships, coordinating delivery, and continuously improving how we serve our clients.
Day to day, you’ll be:
- Acting as the primary contact for your client accounts, building trusted stakeholder relationships
- Leading client meetings, service reviews and operational updates
- Translating client requirements into clear, actionable briefs for internal teams
- Coordinating multiple projects and workstreams simultaneously
- Tracking timelines, risks, actions and dependencies, and flagging early when something needs attention
- Spotting opportunities to improve workflows and service quality
- Working closely with technical, delivery and support teams to ensure things go out accurately and on time
What the First Year Looks Like
- 3 months: You understand how we work, you’ve built credibility with your clients, and you’ve taken clear ownership of day-to-day activity.
- 6 months: You’re independently managing active workstreams, leading client communications, and showing strong judgement.
- 12 months: You’re reliably running a portfolio of accounts, contributing to how we improve our services, and a trusted part of the team.
What We’re Looking For
Essential
- Experience in a client-facing role, client services, account management, project coordination or similar
- Strong communication and stakeholder management skills
- Proven ability to manage multiple priorities without dropping the ball
- Organised, detail-oriented, and comfortable taking ownership
- Able to manage ambiguity and turn requirements into action
Desirable
- Background in technology-enabled services, CRM, or operational delivery environments
- Experience working alongside technical or development teams
Strong Account Executives or client-facing delivery coordinators who are ready for more responsibility are very welcome to apply.
An Extra Note on Who We’d Love to Hear From
This is a full-time role, and we’re genuinely open about the kind of person who might suit it. If you’ve been working part-time and you’re ready to step back into a full-time role, we’d love to hear from you. Equally, if you’ve taken a career break, whether for family, caring responsibilities, or anything else, and you’re looking to return to work, this could be a great opportunity to do that. What matters to us is your experience, your attitude, and what you can bring to our clients.
The Process
We keep it straightforward: an initial screening call, then the 1st round Online Interview followed by a final face to face interview.
We welcome applications from all backgrounds. If you have the skills and attitude, we want to hear from you.
Client Services Executive in Southampton employer: Foster Growth
At Foster Growth Limited, we pride ourselves on being an excellent employer by fostering a collaborative work culture that values real relationships and meaningful contributions. Our Bracknell location offers a hybrid working model, allowing for flexibility while ensuring you have the support of experienced leadership and a dedicated team. With a focus on employee growth and development, we provide opportunities to take ownership of client relationships and enhance your skills in a thriving tech-enabled services environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Southampton
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This way, you can tailor your answers and show them you’re genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing relationships, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Be ready to share specific examples from your past experiences that demonstrate your ability to manage multiple priorities and keep clients happy. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Client Services Executive in Southampton
Some tips for your application 🫡
Show Your Client-Centric Mindset:Make sure to highlight your experience in client-facing roles. We want to see how you've built relationships and kept clients happy, so share specific examples that demonstrate your ability to manage expectations and deliver results.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that align with the role. Remember, we’re looking for someone who can turn vague requirements into clear actions!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in our job description. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Foster Growth
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. This will help you demonstrate your ability to build trusted relationships and show that you genuinely care about client satisfaction.
✨Master the Art of Communication
Practice articulating how you would translate vague client requirements into clear actions. Use examples from your past experiences to showcase your strong communication skills and stakeholder management abilities.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple priorities without dropping the ball. Share specific strategies or tools you use to stay organised and ensure timely delivery for clients.
✨Embrace Ambiguity
Highlight your ability to manage ambiguity and turn unclear requirements into actionable plans. Prepare examples where you successfully navigated uncertainty and delivered results, as this is crucial for the role.
