At a Glance
- Tasks: Manage client relationships and ensure smooth project delivery.
- Company: Growing tech-enabled services business with a collaborative culture.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Open to diverse backgrounds and career returners.
- Why this job: Take ownership of client accounts and make a real impact.
- Qualifications: Experience in client-facing roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
📍 Bracknell / Hybrid (minimum 4 days office-based) 💰 £30,000 – £40,000 DOE ⏱️ Full Time
Do you get satisfaction from making things run smoothly for clients? This is a role for someone who thrives on delivery, keeping clients happy, projects on track, and teams aligned. If you’re the kind of person who turns vague requirements into clear actions and genuinely cares about the quality of what goes out the door, read on.
Why This Role?
- Real ownership of client relationships from early on
- Exposure to technology-enabled service delivery across multiple sectors
- A visible role where your contribution genuinely matters
- A collaborative team and experienced leadership who invest in people
- A business that’s growing, with the career development that comes with it
About Us
We’re an established and growing tech-enabled services business working with clients across the charity, commercial and enterprise sectors. We don’t just provide software, we combine our technology with hands-on, account-managed delivery. That means our clients get real people, real relationships, and real outcomes.
The Role
You’ll be the day-to-day point of contact for a portfolio of client accounts, the person clients rely on, and the person internally who makes sure delivery actually happens. This is not a sales role. It’s not about chasing revenue or running marketing campaigns. It’s about being excellent at managing relationships, coordinating delivery, and continuously improving how we serve our clients.
Day to day, you’ll be:
- Acting as the primary contact for your client accounts, building trusted stakeholder relationships
- Leading client meetings, service reviews and operational updates
- Translating client requirements into clear, actionable briefs for internal teams
- Coordinating multiple projects and workstreams simultaneously
- Tracking timelines, risks, actions and dependencies, and flagging early when something needs attention
- Spotting opportunities to improve workflows and service quality
- Working closely with technical, delivery and support teams to ensure things go out accurately and on time
What the First Year Looks Like
- 3 months: You understand how we work, you’ve built credibility with your clients, and you’ve taken clear ownership of day-to-day activity.
- 6 months: You’re independently managing active workstreams, leading client communications, and showing strong judgement.
- 12 months: You’re reliably running a portfolio of accounts, contributing to how we improve our services, and a trusted part of the team.
What We’re Looking For
Essential
- Experience in a client-facing role, client services, account management, project coordination or similar
- Strong communication and stakeholder management skills
- Proven ability to manage multiple priorities without dropping the ball
- Organised, detail-oriented, and comfortable taking ownership
- Able to manage ambiguity and turn requirements into action
Desirable
- Background in technology-enabled services, CRM, or operational delivery environments
- Experience working alongside technical or development teams
Strong Account Executives or client-facing delivery coordinators who are ready for more responsibility are very welcome to apply.
An Extra Note on Who We’d Love to Hear From
This is a full-time role, and we’re genuinely open about the kind of person who might suit it. If you’ve been working part-time and you’re ready to step back into a full-time role, we’d love to hear from you. Equally, if you’ve taken a career break, whether for family, caring responsibilities, or anything else, and you’re looking to return to work, this could be a great opportunity to do that. What matters to us is your experience, your attitude, and what you can bring to our clients.
The Process
We keep it straightforward: an initial screening call, then the 1st round Online Interview followed by a final face to face interview.
We welcome applications from all backgrounds. If you have the skills and attitude, we want to hear from you.
Client Services Executive in London employer: Foster Growth
At Foster Growth Limited, we pride ourselves on being an excellent employer by fostering a collaborative work culture that values real relationships and meaningful contributions. Our Bracknell-based team enjoys the benefits of hybrid working, competitive salaries, and ample opportunities for professional development in a growing tech-enabled services environment. We are committed to supporting our employees' growth and well-being, making this an ideal place for those looking to make a genuine impact in client services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in London
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing relationships, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the company culture is a good fit for you. Think about what you want to know regarding client relationships and team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Client Services Executive in London
Some tips for your application 🫡
Show Your Client-Centric Attitude:Make sure your application reflects your passion for client satisfaction. Use examples from your past experiences where you’ve gone the extra mile to keep clients happy and projects on track.
Be Clear and Concise:When writing your application, clarity is key! Avoid jargon and make your points straightforward. We want to see how you can turn vague requirements into clear actions, just like in the role.
Highlight Your Organisational Skills:Since this role involves managing multiple priorities, showcase your organisational skills. Mention any tools or methods you use to keep everything running smoothly, as this will resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Foster Growth
✨Know Your Clients
Before the interview, research the company’s client base and their sectors. Understanding who they serve will help you demonstrate your ability to build trusted relationships and manage client expectations effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with clients in the past. Highlight situations where you translated vague requirements into clear actions, as this is crucial for the role.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple projects and priorities. Use specific examples to illustrate your organisational skills and how you ensure nothing falls through the cracks.
✨Emphasise Continuous Improvement
Think about times when you've identified opportunities to improve workflows or service quality. Be prepared to share these insights during the interview to show that you’re proactive and committed to enhancing client satisfaction.
