At a Glance
- Tasks: Manage client relationships, coordinate projects, and ensure smooth delivery of services.
- Company: Growing tech-enabled services business with a focus on client satisfaction.
- Benefits: Competitive salary, career development opportunities, and a collaborative team environment.
- Other info: Open to diverse backgrounds; great for those returning to work or seeking full-time roles.
- Why this job: Take ownership of client accounts and make a real impact in a dynamic setting.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
📍 Bracknell / Hybrid (minimum 4 days office-based) 💰 £30,000 – £40,000 DOE ⏱️ Full Time
Do you get satisfaction from making things run smoothly for clients? This is a role for someone who thrives on delivery, keeping clients happy, projects on track, and teams aligned. If you’re the kind of person who turns vague requirements into clear actions and genuinely cares about the quality of what goes out the door, read on.
Why This Role?
- Real ownership of client relationships from early on
- Exposure to technology-enabled service delivery across multiple sectors
- A visible role where your contribution genuinely matters
- A collaborative team and experienced leadership who invest in people
- A business that’s growing, with the career development that comes with it
About Us
We’re an established and growing tech-enabled services business working with clients across the charity, commercial and enterprise sectors. We don’t just provide software, we combine our technology with hands-on, account-managed delivery. That means our clients get real people, real relationships, and real outcomes.
The Role
You’ll be the day-to-day point of contact for a portfolio of client accounts, the person clients rely on, and the person internally who makes sure delivery actually happens. This is not a sales role. It’s not about chasing revenue or running marketing campaigns. It’s about being excellent at managing relationships, coordinating delivery, and continuously improving how we serve our clients.
Day to day, you’ll be:
- Acting as the primary contact for your client accounts, building trusted stakeholder relationships
- Leading client meetings, service reviews and operational updates
- Translating client requirements into clear, actionable briefs for internal teams
- Coordinating multiple projects and workstreams simultaneously
- Tracking timelines, risks, actions and dependencies, and flagging early when something needs attention
- Spotting opportunities to improve workflows and service quality
- Working closely with technical, delivery and support teams to ensure things go out accurately and on time
What the First Year Looks Like
- 3 months: You understand how we work, you’ve built credibility with your clients, and you’ve taken clear ownership of day-to-day activity.
- 6 months: You’re independently managing active workstreams, leading client communications, and showing strong judgement.
- 12 months: You’re reliably running a portfolio of accounts, contributing to how we improve our services, and a trusted part of the team.
What We’re Looking For
Essential
- Experience in a client-facing role, client services, account management, project coordination or similar
- Strong communication and stakeholder management skills
- Proven ability to manage multiple priorities without dropping the ball
- Organised, detail-oriented, and comfortable taking ownership
- Able to manage ambiguity and turn requirements into action
Desirable
- Background in technology-enabled services, CRM, or operational delivery environments
- Experience working alongside technical or development teams
Strong Account Executives or client-facing delivery coordinators who are ready for more responsibility are very welcome to apply.
An Extra Note on Who We’d Love to Hear From
This is a full-time role, and we’re genuinely open about the kind of person who might suit it. If you’ve been working part-time and you’re ready to step back into a full-time role, we’d love to hear from you. Equally, if you’ve taken a career break, whether for family, caring responsibilities, or anything else, and you’re looking to return to work, this could be a great opportunity to do that. What matters to us is your experience, your attitude, and what you can bring to our clients.
The Process
We keep it straightforward: an initial screening call, then the 1st round Online Interview followed by a final face to face interview.
We welcome applications from all backgrounds. If you have the skills and attitude, we want to hear from you.
Locations
Client Services Executive in Hampshire, Portsmouth employer: Foster Growth
At Foster Growth Limited, we pride ourselves on being an excellent employer that values collaboration and personal development. Located in Bracknell, our hybrid work model allows for a balanced approach to work-life integration, while our commitment to employee growth ensures that you will have the opportunity to take ownership of client relationships and contribute meaningfully to our expanding tech-enabled services. Join us to be part of a supportive team where your contributions truly matter and where we invest in your future success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing relationships, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the company culture is a good fit for you. Think about what you want to know regarding client relationships and team dynamics.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Client Services Executive in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Client-Centric Attitude:Make sure to highlight your experience in client-facing roles. We want to see how you've built relationships and kept clients happy, so share specific examples that showcase your skills in managing expectations and delivering results.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and how it aligns with the role. Remember, we’re looking for someone who can turn vague requirements into clear actions!
Demonstrate Organisational Skills:Since this role involves juggling multiple projects, show us how you stay organised. Mention any tools or methods you use to track timelines and manage priorities. We love a detail-oriented candidate who can keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Foster Growth
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. This will help you demonstrate your ability to build trusted relationships and show that you genuinely care about client satisfaction.
✨Master the Art of Communication
Practice articulating how you would translate vague requirements into clear actions. Use examples from your past experiences where you successfully managed client expectations and coordinated with teams to deliver results.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple priorities without dropping the ball. Bring specific examples of how you've tracked timelines, risks, and actions in previous roles to ensure smooth delivery.
✨Embrace Ambiguity
Highlight your ability to manage ambiguity and turn unclear requirements into actionable plans. Share instances where you’ve navigated uncertain situations and still delivered excellent service to clients.
